Job Description

Job Requisition ID: 41115

• We value in-person connection with our teams and clients, with flexibility to balance work and life
• Mentoring programs – receive support and coaching to progress your career ​
• Recognition culture to celebrate milestones and discounts at hundreds of retailers

Ready to level up your career? We are looking for people with SAP SuccessFactors Employee Central in the Specialist Director level in our practice. At Deloitte, you will work in an award-winning team of SAP SuccessFactors professionals. We are facing strong business growth, so we are expanding the team that has awarded us the #1 SF Partner by SAP for 15 years. Interested?

What will your typical day look like?

Your key responsibility is to ensure Deloitte continues to build long term, successful relationships with our SAP SuccessFactors clients. As a Specialist Director, you are responsible for customer success and continue to oversee current engagements.

On any given day, you will be:

• Meeting with your clients to understanding their ongoing solution requirements, providing client leadership & direction on internal and external interactions.
• Collaborating with the Deloitte Partner team to maintain and build the business.
• Owning your pipeline of engagements and sales and revenue target.
• Contributing to the opportunity planning process.
• Contributing to the business health of the practice through the delivery of profitable engagements.
• Working across your portfolio of clients to align their organisational and People and Culture strategy to tangible activities that can deliver business outcomes.
• Ensuring that business solutions are consistent with corporate goals.
• Providing guidance and support in decision making processes between customers/business and SAP SuccessFactors project teams.
• Aligning with the Managed Service Support team to triage and oversee issue resolution.
• Liaising with client stakeholders and executives.
• Working in collaboration with the internal Quality and Risk and Legal teams regarding client commercials.

Enough about us, let's talk about you

You will be someone with a genuine interest in both the human and technical side of HR technology. While you may have experience working with SAP SuccessFactors software, you will need to bring a history of establishing successful client relationships and a background in account management, sales and/or project management.

Additionally, you will have the following:

Specialist knowledge of the HCM/and or Cloud Services marketplace and related products, customers and partners, coupled with strong analytical skills, and a good understanding of information technology practice management and account management processes.

• Specialised in SF Employee Central, Recruitment and Onboarding.
• 10+ years of project management experience with the public sector clients.
• Demonstrable experience in managing client priorities and effective stakeholder management.
• Exposure to UKG Dimensions, Oracle and other HR/ERP software and services is an advantage.
• Knowledge of CRM tools.
• 10+ years of experience in information technology, systems integration, consulting or development.
• Financial literacy to manage project budgets and invoicing.
• Tertiary degree in IT or Project Management preferred.
• Exposure to project management desirable, e.g. this could be across project implementation and/or systems integration project management.

About the team

We are collaborative. We knowledge, share and support each other. Our culture is what sets us apart! The SAP SuccessFactors team are an inclusive and energetic group of HCM professionals focused on delivering quality customer service. Our approachable nature will allow you to grow your professional career and build your capability in a hardworking, yet fun team environment.

This role reports into the Partner of the practice.

Why Deloitte?

At Deloitte, we focus our energy on interesting and impactful work. We’re always learning, innovating and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction – whether it be up, moving into something new, or even moving across the world.   

We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone’s perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong.  

We value in-person connection with our clients and our colleagues. We offer several ways for you to work flexibly so that you can serve your clients, stay connected with your team, and manage your personal priorities.

We help you live and work well. To support your personal and professional life, we offer a range of  perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package.  

Next Steps

Apply now, we’d love to hear from you!

By applying for this job, you’ll be assessed against the Deloitte Talent Standards. We’ve designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.