Job Description

HK Express is Hong Kong’s first and only low-cost carrier, always offering great value, affordable fares on one of the youngest and most modern aircraft fleets in the world.

Like you, and just like many people across Asia, we love to travel and discover new places across the world’s most diverse and dynamic region; and at HK Express, we’re opening up new travel experiences that inspire and invigorate millions of people across the region we’re proud to call home. Everything we do is focused on encouraging the spirit of adventure. Our routes provide the inspiration and spontaneity to try somewhere new, disrupting monotonous modern life. As we continue to open up new routes, often in secondary and emerging destinations, our passengers will gain access to an incredible range of places, exploring hidden gems and experiencing local cultures.

We have a diverse and vibrant team that embodies the adventurous spirit of our customers, and loves to travel too. Join us in this journey to make your career even more fulfilling and rewarding.

Roles and Responsibilities

• Support in digital experience projects management to drive improvements on different digital touch points on both direct and non-direct channels
• Work with different business units to review digital journey and make suggestions to improve digital experiences using data driven approach
• Support day-to-day operations and management of booking website, mobile app, and WeChat Mini App
• Act as technical point of contact/ support between business users and vendors
• Work with various teams UX, Analytics and develop AB tests to optimize booking site performance
• Update of dynamic contents
• Monitor digital channels performance including website architecture governance, navigation, and overall customer journey
• Prepare ad hoc report and other documentation assigned by supervisor

Qualifications

• Degree holder
• Minimum 3 years of working experience and relevant experience in digital project management (Website, App, and WeChat Mini App Program)
• Strong understanding of digital product development methodologies, user-centre design principles, and agile project management
• Candidates with less experience may be considered for the position of Officer, Digital Product
• Knowledge of Google and Adobe analytics tools
• Passionate about driving product/performance improvement and enhancing customer experience
• Experience in Sitecore XMCloud CMS would be an advantage
• Experience in Adobe Target would be an advantage
• Strong business insight, highly organized and attention to detail
• Creative and innovative thinker with a “can do” attitude
• Candidates will less experience will be considered as Officer, Digital Product

Desirable Qualities

• Self-starter with multi-tasking capability and able to meet tight deadlines
• Team player that able to work effectively at all levels of the organization
  with the ability to influence others to move toward consensus
• Excellent understanding of systems integrations and process alignment
  across multiple external stakeholders
• Takes initiative and able to work on multiple projects at the same time

Your Future Work Life

• Fly anywhere we fly for free with your friends and family to explore the world
• Hybrid working with flexibility in workplace and working hours to foster work-life harmony
• Open office to collaborate, connect and share great ideas
• Energetic and multicultural teammates from up to 50 nationalities!
• Company-organized shuttle buses connecting the workplace with major locations in the HK Island, Kowloon and N.T.