Job Description

We at MMC are a purpose and value-led organization.
At MMC we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.
As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!
Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals.
Our values dubbed, LIVE Y’ello, are the cornerstone of our culture.
Lead with Care
Can-do with Integrity
Collaborate with Agility
Serve with Respect
Act with Inclusion

Governance
Strategic Meetings
-Participate in strategic meetings, when required
-Execute OpCo wide transformation initiatives, when required by the functional lead
-Implement adequate risk mitigation and controls, with directions from the functional lead
-Assist in the evaluation baseline of Service Level Agreements (SLAs) and KPIs, when required
-Assist in the preparation of proposal on change initiatives SLA, policies and procedures, when required
Escalations
-Escalate issues that will result in severe time, scope, productivity, and cost or resource impact to functional lead
Function Tactical
-Execute projects initiated in the specific sub-function
-Abide by the established objectives, targets and budgets for the sub-function, when required
-Document identified key risks, issues and dependencies and set mitigation actions, with guidance from the functional lead
-Prepare documentation required for sign-off on tactical changes
Performance
-Ensure execution in alignment with divisional strategy
Reporting
-Report on a daily basis to the functional lead relating to progress made within the work area and in accordance with the measurement metrics set by the organisation
-Report on an ad hoc basis on specific projects, as required
Budgets
-Abide by function's budgets in line with business objectives
-Abide by project initiative budgets in line with business objectives
Operational Delivery
The role is accountable for the following work area outcomes:
Strategy & Analytics, Revenue Assurance
-Execute policies, procedures and guidelines cascaded by the functional lead and ensure compliance with the same
-Comply with the set governance mechanisms, under supervision from the functional lead
-Evaluate the efficiency and effectiveness of Revenue Assurance strategies and propose and offer suggestions for improvements
Revenue Assurance Operations
-Participate in business process changes that may affect the OpCo's ability to identify, monitor or collect revenue (e.g., new system implementations/upgrades, new product roll outs, etc.)
-Continuously work to understand and mitigate losses to ensure the highest levels of revenue recognition. Maintain in-depth understanding of industry trends relative to revenue assurance practices. Promote quality assurance for all processes impacting revenue.
-Partner with Marketing, Product teams, IT, and Operations to design, develop and implement best practices to minimize revenue leakage
-Perform regular reconciliation and analysis of revenue streams
-Monitor collection processes for accuracy
-Reconcile activity between network elements and billing
-Create queries and reports to support ongoing monitoring of initiatives as well as ad-hoc reports as required
-Develop and implement key recovery metrics
-Perform data manipulation and analysis using tools such as Business Objects, SQL and MS-Access
-Understand and aggregate revenue assurance activities across the business and ensure they are working effectively
-Analyze data/reports to identify opportunities and areas for improvement
-Create executive level reporting
Primary and Secondary Control Management
-Ensure improved and efficient control performance
-Monitor secondary controls
-Manage a view of control failures through monitoring of preventative control
-Manage primary & secondary control thresholds
-Review Primary & Secondary controls for efficiency & effectiveness
-Provide a view of Business Unit control coverage
-Mitigate control implementation

Education:
-Minimum 3-year university degree in Computer Science, Engineering, Information Systems, Finance or related field
-Professional qualifications in Revenue Assurance (GRAPA), Audit (CISA), or Data Analytics preferred
Experience:
-3-5 years in revenue assurance, technical business analysis, or systems audit within Fintech, Banking, or Telecommunications
-Proven track record in designing and implementing automated control systems
-Extensive experience with data extraction, analysis, and visualization tools (SQL, Python, Tableau, Power BI)
-Demonstrated experience in writing technical specifications and managing IT delivery
Competencies:
Functional Competencies:
-Advanced Control Design & Architecture
-Systems Integration & Data Flow Analysis
-Database Management & SQL Expertise
-Automation & Scripting Proficiency
-Technical Requirements Specification
-Data Analytics & Business Intelligence