Job Description

AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe.

Present across 27 countries with around 6,000 employees, AUTODOC generated revenue of over €1.8 billion in 2025, supplying more than 9.3 million active customers with its millions of vehicle parts and accessories for car, truck, and motorcycle brands.

Curious minds, adventurous experts and tech-savvy professionals - one team, one billion euros revenue. Catch the ride!

The Contact Center department consists of more than 700 people working from Moldova, Ukraine, Germany and Portugal now. We find a common language with clients from 27 countries of the world.

To strengthen our team, we are looking for a Specialist with German for our complaints team as soon as possible.

Responsibilities

• Registration, processing and investigation of incoming complaints
• Communication with the courier services (oral and written)
• Independent decision on financial issues (taking into account customer orientation and profitability)
• File management for the entire complaints process

Qualifications

• Lateral entrants, job starters or with professional experience
• Very good knowledge of English and Russian
• Goal-oriented work with regard to deadlines
• Attention to detail and strong communication skills
• Confident use of MS Excel, MS Word, Google Sheet and email

Additional Information

We offer

• Stable employment in the fast-growing international company
• International career in a multicultural environment with lots of opportunities to grow
• Annual vacation of 28 calendar days and 1 additional day off on your birthday
• Mental Wellbeing Program – the opportunity for free psychological counseling for you and your family members 24/7 hotline and online sessions
• Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching
• Free English and German language classes
• Flexible working hours and hybrid work