Job Description

Specialist – Data & Analytics (focus: SAP technology)

• Location: ​Mumbai, India - tesa Tapes (India) Private Limited
• Entry as: Permanent
• Work Area: Digital & IT

What you will do

Job Purpose:

As an expert in Data & Analytics focusing on SAP technology, the job owner will be responsible for the smooth operation and continuous development of our Data & Analytics platforms (SAP BW, Azure, Snowflake). The focus is on ensuring stable data flows, maintaining high service levels in incident and service management, and continuously optimizing and governing our existing solutions.

• Operational 3rd-Level Support & Ticket Management provide technical support for issues related to reports, dashboards, and AI-related topics with a strong focus on SAP.
• Resolve incidents and service requests within agreed SLA timelines and monitor performance through ticket-handling KPIs.
• Monitor Data Supply Processes Oversee the daily status of data supply processes across SAP, SAP BW, and Snowflake (via Azure Data Factory). These processes are managed by an external service provider. Regularly review status messages to identify and address major disruptions or service quality issues.
• Optimize and Enhance Existing Solutions Continuously improve the performance, stability, and cost efficiency of existing data solutions in line with internal support priorities.
• Data Quality, Governance & Documentation Ensure data accuracy and consistency by adhering to data governance standards. Maintain comprehensive documentation of data models, processes, and system architecture.
• Cross-Functional Collaboration Work closely with internal stakeholders, business analysts, and IT teams to understand requirements, align priorities, and ensure stable operations that support business needs.

What you will need

Educational qualifications

Bachelor’s degree in information technology formation Technology, Computer Science, or related field. Fluent command of English

Technical qualifications:

> 5 years of experience in an IT support function with strong focus on SAP Reporting & Dashboarding – SAC planning is a plus

In-depth expertise with SAP based Data Warehouse solutions using HANA databases, including SAP BW & Datasphere, Azure Data Factory – SQL-based Data Warehouse systems is a plus. · Proficiency regarding SAP BI frontend tools for reporting and planning, especially SAP AfO & SAP Analytics Cloud (SAC) – Microsoft Power BI is a plus.

Hands-on programming experience in data warehouse environments, including data modeling, SQL development, and performance optimization - proficiency in programming languages such as Python and JavaScript is a plus.

Strong cross-functional collaboration skills, with the ability to work in unfamiliar domains and quickly understand issues reported by users.

Personal behaviour’s

• Strong communication skills, with the ability to collaborate effectively in a global, cross-functional environment.
• Starts building the agreement with his counterpart with active listening and good understanding of facts and opinions.
• Comfort working in international teams, with intercultural competence accepting different working styles.
• Problem-solving mindset, treating challenges as opportunities and approaching issues with a positive, solution-oriented attitude.
• Strong assertiveness and willingness to take over responsibility. Not afraid to make complex decisions in a conflictual environment.
• Growth mindset, showing curiosity, openness to learning new domains, and a willingness to continuously improve both technical and personal skills.

What you can expect

tesa is one of the world's leading manufacturers of adhesive tape solutions, with a range of more than 7,000 products. With passion for technology, we drive innovation, reliability, and sustainability to shape a better future.

Our solutions make a difference in the work, products, and lives of our customers across a variety of industries, including Automotive, Electronics, and Home applications. With this, we address a broad segment of business customers, but also you as a private consumer.

You might be surprised to discover the many places where our adhesive solutions are at work, from the battery in your electric car, to the display of your mobile phone, and even in the elevator in your building. Wherever you look, you'll find tesa - holding the world together since more than 125 years.