Key
Responsibilities:

• 
  Shape, design, and guide customer
  and user experience strategies to solve complex problems by creating a seamless
  user experience.
• 
  Combine design thinking with
  technical skills to build intuitive user-centered products.
• 
  Create impactful user experiences.
• 
  Drive user satisfaction and
  engagement.
• 
  Collaborate on design with the engineering
  teams. And all relevant stakeholders.
• 
  Ensure that SARS’ services are
  structured according to the needs, expectations, and behaviors of both
  customers and employees.
• 
  Drive user research and innovation
  initiatives to create impactful, user-focused experiences that contribute to
  business growth.
• 
  Translate consolidated feedback and
  insights into design solutions that enhance service delivery, improve
  accessibility, and encourage voluntary compliance.
• 
  Influencing cross-functional and
  cross-product policies, service design efforts, and digital transformation
  projects to deliver consistent, intuitive, and seamless experiences across all
  customer and employee interactions
• 
  Lead design and engineering teams.

Requirements

• 
  Bachelor’s or Advanced Diploma (NQF 7) in UX Design, HCI, Computer Science, Public Administration, or a related field.
• 
  8+ years of experience in UX/UI or CX designs, with at least 3–4 years ideally at operational specialist level working in the financial services, public sector, digital government, or service design for regulated industries.
• 
  The ability to identify patterns or connections between situations that are not obviously related and to identify key or underlying issues in complex situation.
• 
  The ability to formulate new concepts based on information gathered.
• 
  Must have the ability to document information pertaining to information systems and or process and operational specifications.