Job Description

What you’ll need to succeed as a Customs Specialist at XPO

Minimum qualifications:

• 1 year of related work experience
• Strong computer and typing skills
• Experience with Microsoft Office
• Available to work a variety of shifts, including days, evenings, nights and weekends

P referred qualifications:

• 2 years of office experience dealing with corporate customers, or inbound/outbound call center experience
• Bilingual in English and French
• Cross-border and customs brokerage experience
• Working knowledge of the transportation industry
• Strong problem-solving and investigative skills to bring issues to resolution
• Excellent written and verbal communication skills
• Pleasant and professional phone etiquette
• Able to multitask, prioritize workload and remain highly organized

About the Customs Specialist job

Pay, benefits and more:

• Night Shift, 10:00PM-6:30AM
• Extended health benefits (medical, dental and vision)

• Pension plan

• Life insurance

• Disability coverage

What you’ll do on a typical day:

• Assist internal and external customers with inquiries relative to international shipping, customs requirements, shipment tracing, billing and invoicing questions and requests for information
• Communicate with customs brokers and customers to ensure clearance of shipments to prevent unnecessary delays at the borders
• Recognize and resolve documentation errors
• Assist drivers with shipment and trip information relative to crossing the border
• Process shipments and trips to ensure on-time service to our customers and seamless border crossings for our drivers
• Maintain accurate shipment history and audit integrity

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.

Qualified applicants will receive consideration for employment without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status, disability or other protected status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They should not be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time as needed.

Must be legally eligible to work in Canada. Proof of eligibility will be required in the form of a Canadian birth certificate, Canadian passport, Canadian citizenship certificate, Canadian certificate of permanent residence, Canadian open work permit or receipt from Immigration Canada of an application for a post-graduate work permit. Proof of eligibility must be current and valid (not expired, cancelled or voided). Proof of eligibility will be required if an offer of employment is made. Failure to provide proof of eligibility at least six (6) weeks prior to the start date in the offer of employment may result in the offer of employment being rescinded.

We are committed to supporting applicants and employees with disabilities by providing reasonable accommodations throughout the hiring process and during employment.

If you require a reasonable accommodation at any stage of the application, interview or hiring process—or at any time after joining the Company—please contact us at accommodations@xpo.com

To help us respond promptly, please include the following information in your email:

• Your name
• If a job candidate, the job title, location (city/province) and requisition ID (if applicable)
• If a current employee, your SFID, job title and work location
• A clear description of the disability accommodation that you are seeking

All accommodation requests will be handled in accordance with applicable law and our policies.