Job Description

Help customers turn learning into impact.

At Pearson, we’re building the future of learning and skills. From digital credentials to data-driven insights, our platforms help organizations empower learners, prove skills, and unlock opportunity at scale.

We’re looking for a Specialist, Customer Success to support customers across EMEA, owning the post-sale experience and helping our partners achieve meaningful, measurable outcomes from their investment in Pearson’s Credly platform.

Your Opportunity

As a Customer Success Specialist, you’ll be the trusted partner for a portfolio of customers, guiding them from onboarding through adoption, value realization, and growth. You’ll deliver structured onboarding experiences, proactively monitor customer health, and identify opportunities to expand impact across additional Pearson products.

This is a highly collaborative role where you’ll work closely with Sales, Product, and internal teams to ensure customers see real value and stay engaged for the long term.

What You’ll Be Doing

• Own the post-sale customer journey, acting as the primary Customer Success Manager from onboarding through adoption, value realization, and expansion
• Lead customer onboarding and implementation, ensuring a smooth setup, clear success criteria, and strong early adoption
• Build trusted, long-term relationships with customers and act as an ongoing advisor aligned to their goals
• Drive adoption and engagement by guiding customers through best practices, key use cases, and effective platform usage
• Monitor customer health and usage signals, proactively identifying risk and taking action to improve outcomes
• Create and maintain structured Success Plans, aligning customer objectives with measurable product value
• Identify and progress expansion opportunities, partnering with Sales and internal stakeholders on growth initiatives
• Advocate for customer needs, capturing feedback and coordinating internally to deliver effective solutions
• Deliver ongoing training and strategic guidance to maximize value throughout the customer lifecycle
• Maintain accurate account documentation, including Success & Growth Plans and customer health tracking in Customer Success tools

What Will Set You Up for Success

• Proven experience in Customer Success, Customer Onboarding, Implementation, or Project Management within SaaS, EdTech, or enterprise technology environments
• Demonstrable experience delivering structured customer engagement or lifecycle programs
• Ability to connect product usage to business outcomes and measurable value
• Strong organization and documentation skills, with excellent attention to detail
• Confidence simplifying complex concepts into clear, actionable steps
• Experience using Salesforce, Catalyst, or other CRM / Customer Success platforms (preferred)

Location & Work Setup

This role is hybrid and UK‑ based, offering flexibility to work remotely while also providing the option to work from Pearson’s London office (80 Strand) for collaboration and connection with colleagues when desired.

Rewards & Benefits

This role is eligible to participate in Pearson’s Annual Incentive Program (AIP), in addition to base salary and benefits.

Why Join Pearson?

You’ll be part of a global organization with a powerful purpose — helping people realize the life they imagine through learning. We offer a collaborative, inclusive environment where your impact is visible, your voice matters, and your career can grow across regions, teams, and products.

We value diversity, equity, and inclusion, and we encourage applications from candidates of all backgrounds. If you’re excited about this role but don’t meet every requirement exactly, we’d still love to hear from you.

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