Job Description

Purpose & Overall Relevance for the Organisation:

• We are seeking an enthusiastic and hard-working individual to become a member of our Customer Service and account operations team.
• This diverse role will see you managing a variety of tasks relating but not limited to management of wholesale customer orderbooks, processing, reporting and KPI management linked to overall business priorities and forecasts.
• Processing and reporting on customer orderbooks inline with business strategy and linked to defined KPI’s and priorities.

Key Responsibilities:

• Efficient processing off customer orderbooks in terms of order intake, reporting and outbound requirements.
• Deliver excellent orderbook fulfilment inline with customer requirements, business forecasts and inbound availability and updates.
• Management of customer orderbooks in terms of order intake, outbound processing, issue resolution and reporting in conjunction with internal operational stakeholders.
• Deliver against quarterly & monthly targets per account aligned with commercial pillar lead, customer service leads and supply chain to ensure overall delivery of RFC and commercial priorities.
• In conjunction with customer service leads, ensure delivery of monthly / weekly targets as part of and in conjunction with the account management team.
• Regular communication with Key Account distribution centres: ensuring booking timelines and dates are adhered to.
• Close collaboration across the Supply Chain and Operations matrix, including but not limited to inbound, DC planning and outbound.
• Build relationships across DC team, including DSV and 3rd party logistics providers in order to maintain optimized processes and excellent delivery performance.
• Engage with multiple stakeholders to problem solve and drive issue resolution across system landscape and customer related query’s.
• To be proactive in your approach and drive change where applicable.
• Work towards both individual and team KPI’s to improve business standards, service levels and financial results.

Knowledge, Skills and Abilities:

• A strong customer service focus
• Excellent communication skills and a proven ability to develop strong relationships with both SCM stakeholders, Customer DCs and operational stakeholders.
• Ability to operate in a team environment where performance is measured
• Experience in working under pressure to meet deadlines and conflicting priorities
• Strong Microsoft Office skills are essential.

Requisite Education and Experience / Minimum Qualifications:

• Bachelors degree in related field
• Minimum +2 years of experience of sales, supply chain, logistics and/or customer service
• SAP experience preferable (AFS, S4 HANA)
• Salesforce experience preferable