Job Description

What Customer Service Operations contributes to Cardinal Health

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution

Schedule

• 40 hours per week
• Sunday: 4:00 am to 12:00 pm
• Monday, Tuesday, Wednesday, Thursday 5:00 am to 1:00pm.
• On call work as needed and assigned.
• Must be flexible and available to work varying days, schedules, holidays, and overtime (including potential changes to start times) based on business needs.

Responsibilities

• Expedites orders by acting as a liaison in problem solving, research and problem/dispute resolution
• Works with spreadsheets to track order information
• Processes customer orders through Isotrac
• Determines flights, transportation methods for delivery of product. Tracks packages with couriers, charters, and airlines
• Prints and organizes DOT (Department of Transportation) paperwork
• Generates labels (shipping, hazardous materials) for radioactive products
• Responsible for establishing, maintaining, and enhancing customer business through customer orders and problem resolution
• Informs the manager when situations require follow-up actions
• Assists in pharmacy as needed with packaging, shipping, labeling, and delivering as needed
• Works on projects of moderate scope and complexity. Performs other job duties as assigned
• Responsible for cross-training in multiple areas of the pharmacy and/or participates in projects as assigned by your manager. This will include material handling and packaging activities using pharmacy equipment, preparing shipping documents using FedEx and other software such as Microsoft Excel and Word, and performing surveys and wipe testing to determine the TI (Transportation Index) for outbound product shipments (if Radiation Safety does not perform this testing).

Qualifications

• 0-2 years of experience, preferred

• Bachelor's degree in related field, or equivalent work experience, preferred
• Knowledge of Microsoft Word and Excel strongly preferred as this role will work with spreadsheets
• Must have a valid driver's license
• Willing to obtain DOT (Department of Transportation) and IATA (International Air Traffic Association) certification within one year of hiring (dependent upon other staff certifications)
• Ability to manage up to 75 pounds
• Knowledge of Nuclear and pharmacy operations strongly preferred
• Past customer service experience preferred
• Flexible to work various schedules including weekends and holidays. Must be flexible to work overtime as needed with little to no advanced notice
• Good oral and written communication skills and can demonstrate effectively
• Demonstrates basic material handling/packaging/warehouse equipment skills preferred
• Experience in shipping cold-chain and hazardous/dangerous goods preferred
• Demonstrated ability to be self-motivated and work in a team-oriented environment

What is expected of you and others at this level

• Applies basic concepts, principles and technical capabilities to perform routine tasks
• Works on projects of limited scope and complexity
• Follows established procedures to resolve readily identifiable technical problems
• Works under direct supervision and receives detailed instructions
• Develops competence by performing structured work assignments

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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