Job Description

TriMark USA is the country’s largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values: Integrity, Customer Service, Accountability, Respect, and Excellence. For more information, please visit: www.trimarkusa.com

Why you’ll love it here!
+ Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance
+ 401k
+ Community Service Day
+ Spotlight Awards
+ National Sales Excellence Awards
+ CFSP Prep Certification Program

• The Customer & Sales Support Specialist reports to the Manager, Customer & Sales Support
• Located in San Diego, CA
• Full-Time
• Hybrid

Join our dynamic Sales Support Department as a Customer & Sales Support Specialist. In this role, you'll assist the Business Development (outside sales) team by performing clerical tasks with precision in a fast-paced environment. Your responsibilities include data entry, basic bookkeeping, creating quotes and orders, collaborating with vendors and internal departments, and providing top-notch customer service. Your focus will contribute to profitable revenue growth and effective customer relationship management.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:
Project and Financial Reporting:
• Assist in preparing invoices for interdivisional orders and customers
Credit and Pricing Management:
• Research and process credit and returns for the territory.
• Coordinate with manufacture, warehouse, and sales to ensure returns are processed smoothly and in a timely manner

Collaboration with Sales Team:

• Collaborate with sales to distinguish TriMark USA quotes and services.
• Intermittent support for our Ecommerce and Storefront platform as well as our Service and Rental Team
Sales Process Support:
• Assist in all aspects of the sales process, including research, proposal requests, data entry and returns
• Manage Safeware reporting in all systems and collaborate with main point of contact at our Safeware partners
• Field telephone calls for customers and traveling team members
• Assist with any other sales support or sales operations tasks as needed
Issue Resolution:
• Collaboration with manufacturers and customers regarding warranty requests

Point of Contact and Training:

• Serve as the point of contact with the sales team for:
-Returns Desk, Safeware Desk, Warranty Desk and Interdivisional Desk
• Assist in training new Sales Coordinators and Business Development Managers.

COMPETENCIES:
• Solid understanding of basic accounting principles.
• Strong attention to detail and high accuracy level.
• Excellent written and verbal communication skills.
• Ability to provide excellent customer service.
• Proficient in Microsoft Office applications.
• Strong problem-solving skills and ability to present creative solutions.
• Ability to work independently or as part of a team.
• Flexible and adaptable to meet changing needs.

QUALIFICATIONS & EXPERIENCE:
• High School Diploma or GED and, or equivalent military or practical experience.
• 1 – 2 years of customer service experience.
• Ideal candidate may have experience in bookkeeping.
• Experience in hospitality or food service with knowledge of supplies.
• Prior work experience in sales, call center, or telephone support.
• Experience in a distribution environment is a plus.
• Ability to successfully pass a background check post offer acceptance.

Compensation includes the posted base salary range and does not reflect potential commission, incentive, bonus, or other additional compensation opportunities, where applicable. Total compensation is determined based on experience, skills, internal equity, geographic location, and other job-related compensatory factors.
In addition to base salary, this role will be eligible for participation in TriMark’s’ benefits programs, including medical, dental, vision, 401K (with employer match), etc. Leadership positions may also qualify for participation in bonus programs commensurate with role and scope of responsibility.
TriMark USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to accommodations@trimarkusa.com.
Scam Alert: TriMark will never ask an applicant for their social security number or to make a payment related to a job application or job offer, or to pay for workplace equipment. Further, all communications with TriMark recruiters will come from an e-mail address ending in TriMarkUSA.com. If you have any concerns about the legitimacy of a job posting or recruiting contact, please contact recruitment@trimarkusa.com.