Job Description

Specialist Customer Relations Balkans (m/f/d)

Croatia / Zagreb

CYBEX is a company that puts tomorrow’s people at the heart of its brand. Always questioning the status quo and not afraid of challenging the establishment, CYBEX has become not just a leader in child safety but is seen as an innovative lifestyle and fashion brand for parents. We offer car seats, baby carriers, kids furniture and strollers enabling parents to keep their little ones safe in style. After growing rapidly in the last few years, we look for ambitious talent to contribute to CYBEX’s success story.

Your seat to fill:

• Order processing via phone, email or EDI
• Planning deliveries and following up on logistics issues
• Supporting accounts payable and finance department
• Main contact for customers, key accounts, and distribution partners (B2B)
• Providing product information and handling customers complaints
• Developing strong and trusted relationship with customers

Your stroll to CYBEX:

• Bachelor’s degree or equivalent qualification
• Relevant experience in customer service, account management, or client relations
• Fluency in Croatian and English
• Strong communication and interpersonal skills
• Experience with CRM systems and good knowledge of Microsoft Office, especially Excel and Outlook
• Customer-focused mindset with strong attention to detail and problem-solving abilities
• Well-organized, adaptable, and able to manage multiple tasks in a fast-paced, international environment

CYBEX operates globally and has employees from copious nations. If you are keen to leave your footprint in a swiftly growing business that offers plenty of opportunities to grow both on a professional and individual level, you’ve come to the right place. You’ll have the chance to develop your personal profile in an international environment. As part of Goodbaby International Holdings Ltd., CYBEX is dedicated to creating an inclusive working environment that encompasses diversity and equal opportunities. At CYBEX, we place great importance on our values: Imagination, Belief, Passion, Strength, Respect, and Love. These values shape our company culture and drive us to develop innovative solutions and achieve exceptional results.