Job Description

About the role

We’re looking for a motivated and service-minded Customer Operations Specialist to support our German wholesale, travel retail, and distributor partners. You’ll join our central Customer Operations team for Europe, working closely with Sales, Marketing, Finance, Master Data, Tax, Warehouse and Business Analytics to ensure a smooth and reliable order-to-cash experience for your customer base.

About Movado B.V.

One of the world’s premier watchmakers, our client designs, sources and distributes multiple brands in the Watch and Jewelry segments worldwide.

What you’ll do

• Manage a portfolio of German wholesale, travel-retail and distributor accounts, ensuring smooth order-to-cash operations.
• Collaborate with Sales, Marketing, Master Data and Warehouse teams for on-boarding customers, processing orders, returns and invoices.
• Monitor order flow, backlog and deliveries — coordinating with warehouse to make sure orders ship on time.
• se our B2B portal and ERP system (SAP preferred) to process orders, credits/debits and maintain accurate records.
• Help generate regular sales and order reports, and contribute to continuous improvement projects as needed.

About you

• Strong written and verbal communication skills in German and English;
• 3–4 years’ experience in a similar customer operations or order-to-cash role, ideally in a B2B environment.
• Detail-oriented, organised, and driven to deliver excellent service.
• Skilled in building relationships across teams and regions.
• Experience managing orders and backlogs in an ERP system (SAP preferred).
• Confident with Excel and comfortable working in a fast-paced, collaborative environment.

What we offer

• 8% holiday allowance and 5% pension contribution (shared employer/employee).
• Hybrid working (3 days in office).
• 25 vacation days plus public holidays.
• Opportunities to grow your career within our expanding global finance organization.
• Attractive employee discount and Long Service Awards.

Movado Group, Inc. is an equal opportunity employer. It prohibits discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other legally protected status in accordance with applicable federal, state and local laws.