Job Description
Specialist, Customer Metering Solutions
(Non-Union)
Full-time, 35 hours/ week, Hybrid
Location: Brampton (Kennedy Rd), Markham (Addiscott) or Vaughan (Cityview)
Status: This position is to fill a current vacancy
Salary Grade: 14 ($87,992- $109,990 annually)
At Alectra, we energize a brighter future by empowering our workforce through the talent of tomorrow's bright minds. We promote a culture that encourages collaboration, celebrates innovation and supports lifelong learning. We are committed to creating a safe and inclusive workplace where everyone succeeds and has the opportunity to make a meaningful difference.
Are you a customer-focused and analytical professional with a passion for problem-solving and continuous improvement?
This role plays a key part in supporting Alectra’s 1.1 million customers through the mass deployment of AMI 2.0 meters. You will investigate and resolve meter installation exceptions, partner with customers to address technical concerns, and help improve processes and communications to enhance the overall customer experience.
This position blends customer engagement, data analysis, and cross-functional collaboration to ensure timely, effective, and compliant meter installations.
What you’ll do
Customer Support & Issue Resolution
• Engage directly with customers to understand and resolve meter installation exceptions
• Provide clear, accessible guidance on technical topics such as meter base requirements, service connections, and regulatory compliance
• Address questions related to RF (radio frequency) concerns and metering processes
• Work collaboratively with customers to identify mutually beneficial solutions and timelines
• Manage and resolve customer escalations with professionalism and care
Exception Management & Coordination
• Triage and prioritize AMI 2.0 deployment exceptions to support timely resolution
• Assign work to appropriate internal or external resources to facilitate meter replacement completion
• Provide direction and guidance to team members based on customer insights and feedback
Data Analysis & Reporting
• Monitor, track, and report on customer exception trends and progress
• Analyze data to identify risks, root causes, and opportunities for improvement
• Support decision-making through insights related to customer experience and operational performance
Process Improvement & Documentation
• Identify opportunities to enhance customer-facing communications and exception resolution processes
• Maintain and update documentation including procedures, scripts, controls, and FAQs
• Contribute to continuous improvement initiatives related to AMI deployment and customer experience
Collaboration & Project Support
• Partner with cross-functional teams within Metering and across the organization to support the success of the AMI Renewal program
• Support data integrity and coordination across project stakeholders
Health, Safety & Other
• Contribute to a safe, respectful, and psychologically healthy workplace
• Perform other related duties as assigned
Corporate Values and Conduct:
• Demonstrate professional conduct and align with Alectra’s core values of safety, teamwork, and customer focus.
Other Duties:
• Perform additional tasks as assigned to support operational objectives
Who you are
Education & Knowledge
• Post-secondary diploma (or equivalent) in a technical, engineering technology, or information systems field
• Knowledge of electricity metering regulations and standards (e.g., Measurement Canada, OEB, ESA)
• Familiarity with advanced metering infrastructure (AMI) and smart meter technologies
• Proficiency in Microsoft Office (Word, Excel) and experience working with large data sets and analytics tools
Assets:
• RF Engineering Technology certificate or Engineering Technologist designation
• Business Analysis or Project Management certification
• Knowledge of Alectra’s field activity processes, systems, and metering operations
Experience
• Minimum 3 years of related experience in a technical, utility, or customer-facing environment
• Experience within the utilities sector is considered an asset
Skills & Competencies
• Strong communication skills with the ability to translate technical information for diverse audiences
• Customer-focused mindset with experience managing sensitive or complex situations
• Proven ability to manage multiple priorities in a fast-paced environment
• Analytical and problem-solving skills with strong attention to detail and data accuracy
• Strong organizational and time management skills
• Collaborative approach with strong interpersonal skills
• Commitment to continuous learning and staying current with industry trends and regulations
Compensation
• At Alectra, Compensation for non-union positions is determined within a defined salary range for each role. Placement within the salary range depends on several factors, including qualifications, relevant experience, and alignment with the role’s requirements. We consider internal equity and market competitiveness to ensure fairness and consistency across the organization.
• This position is eligible to receive an annual incentive payment based on a combination of individual and Company performance.
Where you will work
• Hybrid: This role is based in a hybrid environment, allowing for a mix of remote and in-office work to support team collaboration and business needs.
Ready to Apply?
If this opportunity aligns with your aspirations and excites you, we encourage you to apply! Simply click the apply button to submit your resume and take the next step in in energizing your future within Alectra
*Due to the high volume of applications, we are unable to accept resumes via email. To be considered an internal applicant, you MUST apply via Dayforce using your Alectra email address.
New! Explore Our Internal Talent Hub
At Alectra, we are committed to supporting you energize a brighter future. We encourage all employees interested in applying for internal positions to take advantage of the resources available in our Internal Talent Hub. Here, you can find valuable tools and information, including:
• Resume Tips: Learn how to craft a strong and effective resume that highlights your skills and experiences.
• Interview Preparation: Access guidelines and best practices to help you prepare for your interviews with confidence.
• Internal Hiring Practices: Gain insight into our internal hiring processes and understand how you can leverage your current role and achievements to advance your career within Alectra.
To explore these resources and more, please visit Talent Resources Hub.
Supporting Every Employee’s Journey
At Alectra, we celebrate diversity and are committed to an inclusive recruitment process that honours the dignity and independence of all applicants. If you require accommodation for a disability during the process, please contact careers@alectra.com. We will work with you to ensure your needs are being met to the point of undue hardship.
Thank you for your interest in advancing your career with us. While we value all internal applicants, not every candidate will be selected for an interview. However, we are committed to keeping you informed and will provide feedback at some point during the hiring process.
Use of Artificial Intelligence (AI) in Recruitment
At Alectra, we’re committed to energizing a brighter future through innovation and responsible technology use. While we may use digital tools to support the efficiency of our recruitment process, we do not use AI to identify or screen candidates. Applications are personally reviewed by either a member of the Talent Acquisition team or one of the hiring leaders, ensuring a fair and human-centered experience for all applicants.
Your unique contributions matter, thank you for continuing to energize a brighter future.
