Boardroom Appointments - Global Human and Talent Capital

Specialist Customer Journey Architect

Boardroom Appointments - Global Human and Talent Capital  •  Johannesburg, ZA (Onsite)  •  2 months ago
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Job Description

  • Minimum requirements:
  • Industrial Engineering Degree/Information Systems/Computer Science
  • Statistics an advantage
  • 0-5 years of experience in Business process development, continuous improvement and compliance
  • 3 years working experience
  • Computer skills especially MS Office and Business Process Management tools
  • Strong analytical skills with a demonstrated ability to analyse business processes and workflows
  • Strong business/client engagement skills

Responsibilities:

  • Business Analytics Management
  • Contribute to development of subject matter expertise regarding current and future processes within business intelligence.
  • Agile business analysis to document detailed requirements for business change.
  • Eliciting requirements from different stakeholders in order to give appropriate recommendations.
  • Recording and representing.
  • Business Process Flow Management
  • Improve process efficiency by the set targets per segment
  • Process documentation for process visibility.
  • Communicate core process changes to relevant stakeholders.
  • Monitor process performance by submitting requirements for building triggers to monitor the processes.
  • Monitor and report business process performance against accepted standards and KPIs.
  • Develop and support data capture and data management processes for core systems to support the delivery of identified projects
  • Maintain weekly/monthly status reports to key stakeholders tracking the status of the improvement project
  • Outside-In thinking and Automation of core business processes Customer experience
  • Analyse and review the customer journey and give recommendations as part of the developmental and/or continuous improvement of the process.
  • Identify and document the change requirements as informed by different data analysis.
  • Measure, track, monitor and ensure the implemented change improves process efficiency and impact.
  • Ensure all processes supporting different touchpoints and customer platforms are documented to ensure knowledge management and continuous improvement, in partnership with the relevant stakeholders
Boardroom Appointments - Global Human and Talent Capital

About Boardroom Appointments - Global Human and Talent Capital

Boardroom Appointments is a global specialist in Recruitment, Contract Staffing, Project Staffing, Temporary Employment Solutions, Training, HR Consultancy and Expatriate Mobility that operates extensively in Africa, EMEA, America, and Europe.

We have been industry leaders since 1989. Our dynamic team of recruitment and labour professionals has serviced hundreds of clients and placed thousands of candidates in various industries across the globe. We have gained invaluable insight and experience into global market trends and human resource workings.

We have specialized divisions that enhance our ability to service all clients in the following industries:

- FMGC

- Finance, Banking and Insurance

- Manufacturing and Processing

- Oil and Gas, Mining, Engineering and Construction

- Medical, Pharmaceutical and Health Care

- Logistics and Supply Chain

- Information Technology, Media and Telecommunications

- Waste Management and Sanitation Services

- Renewable and Alternative Energy

- Retail and Commercial Property

- Agriculture and Production

- Government and Public Services

- Call Centre and Customer Support Services

Today, Boardroom Appointments has a global candidate database and network, servicing clients around the world with all their Human Capital needs.

This experience allows clients to rely on us FULLY for all their talent needs, both permanent and temporary, while they focus on their core business.

We custom design solutions to perfectly fit our client's recruitment needs and form long-lasting relationships based on quality service and flawlessly fulfilled deliverables.

Our team is comprised of passionate and driven individuals who strive to maintain the best and most professional service to our clients.

We are focused, passionate, and we love what we do.

Industry
Unknown
Company Size
51-200 employees
Headquarters
Bedfordview, ZA
Year Founded
1989
Website
boardroom.co.za
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