Job Description

Job Summary

1. Shift: US Shifts (Night Shifts)
2. Customer Service Skills: Empathy, ownership, and sincerity are crucial.
3. Qualification: Any graduate (we are not hiring undergrad or people with Internship experience)

Key Responsibilities

1. Minimum 1 year of hands-on experience in CHAT channel in technical troubleshooting process
2. Open to working in 24/7 rotational shifts, including night shifts and weekends.
3. Prior experience or understanding of the advertising ecosystem, including buy-side (advertisers, agencies) or sell-side (publishers, SSPs) platforms.
4. Familiarity with campaign management, performance marketing, and digital advertising tools is a plus.

Skill Requirements

• Basic knowledge of web page designing, HTML, CSS and JavaScript.
• Proficient in multitasking and prioritizing tasks to meet deadlines.
• Solid grasp of web development fundamentals including browser behavior, cookies, tracking pixels, and page load dynamics.
• Excellent written and verbal communication, with the ability to adapt tone and style based on the audience.
• Demonstrates empathy, ownership, and sincerity when addressing customer concerns and requirements.

Other Requirements

1. Optional But Valuable Certifications In Customer Service Management Or Customer Experience (Cx) Excellence