Job Description

About this Position Join us as a Stock & Supply Specialist and get the opportunity to become a game changer to our team, working alongside professionals from diverse backgrounds to achieve common goals and drive organisational success. This is how you can dare to make an impact:

What you´ll do

• Accountable for complex decision related supply and stock management activities without direct customer interaction, adopting customer centricity mindset within day-to-day interactions with stakeholders (set and meet expectations, stress-free experience, maintain a positive and professional demeanour).
• Orchestrate and prioritise customer needs vs. Supply Chain capabilities, monitoring stock levels (incl. material lifecycle) to secure availabilities to fulfill outstanding customer and intercompany orders, while minimising costs. Manage stock (cross SBU) in case of shortages and force majeures, prioritising cases based on customer segmentation, customer specific requirements & delivery priority rules.
• Manage material lifecycle phase in/out in collaboration with CSX, Supply Planning, Material Master Data (MMD) and GBS+. Support ad-hoc requests (i.e. customer batch prolongation, mature stock, etc).
• Contribute to the understanding of customer segments, trends, needs, and expectations by analysing customer feedback (internal/external).
• Build customer trust and relationship by providing relevant and accurate supply and stock information to CSX team and specific customer solutions to ensure superior customer experience and error-free management.
• Enter relevant information into the customer relationship management system after each contact with relevant team responsible to solve a customer request or issue and to ensure that the organisation has quality data to enable effective customer retention and business development activities.
• Schedule follow-up actions.
• Provide a quality service to customers indirectly, supporting the identification of opportunities to secure new business or support retention. Responsibilities may include resolving supply chain/customer issues and/or providing/managing data.
• Close collaboration with internal partners/functions (Customer Service Experience/ CSX, Centre of Excellence/ CoE, Supply Chain, Sales, Material Management Data, Business Planning, Product Technology Management/ PTM, Global Business Solutions/ GBS+), mainly via Service Cloud, judging and aligning priorities to meet customer expectations and needs vs. Supply Chain capabilities; monitor and ensure delivery of other functions commitments.

What makes you a good fit

• A customer focused attitude with excellent communication skills.
• Previous experience within a customer service, supply chain or a logistics role.
• Understanding of supply chain processes, customer service, stock management/allocation, logistics.
• Excellent problem solving and good influencing skills.
• High level of organisation and time management skills.
• MS Office knowledge.
• SAP knowledge (or similar ERP systems) would be desirable.
• Fluent in either German, French, Spanish or Italian would be an advantage.

Some perks of joining Henkel

• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• Performance bonus / incentives
• Competitive Pension & Life Assurance - Company contributes up to 10% of basic salary
• Annual Leave: 27 days plus 8 Bank Holidays
• Celebration vouchers

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.