At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.
And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.
Sound like you? Then read on.
About the Role
Specialist, CRP & Customer Service
岗位职责：
1. 接待并处理通过来访、信件、网络、联络中心、其他部门转移，及外部转办投诉；
2. 安抚客户并了解相关信息，与其保持沟通、跟进回复监管报告及回复客户信件；
3. 收集并查核所需信息，与相关部门沟通，对案件的处理进行合议；
4. 严格执行监管和公司在TAT及流程方面的要求，按公司相关指引操作；
5. 投诉案件涉及的排查工作；
6. 协助主管处理区域投诉
7. 柜面服务及营运信息宣导；
8. 报表统计及分析；
9. 其它分配的工作及项目
岗位要求：
1. 本科或以上学历，法律、医学、金融保险专业为佳
2. 有监管投诉案件处理，区域投诉管理，报告撰写，消保工作经验优先考虑
3. 良好的人际交往及沟通技巧，中英文书写流利
4. 良好沟通能力和客服意识，具备一定的谈判能力潜能
5. 富责任感、有耐性、成熟、热情、有笑容有亲和力，性情温和, 团队合作精神，学习和抗压能力强
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
AIA Group Limited and its subsidiaries (collectively “AIA” or the “Group”) comprise the largest independent publicly listed pan-Asian life insurance group. It has a presence in 18 markets – wholly-owned branches and subsidiaries in Mainland China, Hong Kong SAR(1), Thailand, Singapore, Malaysia, Australia, Cambodia, Indonesia, Myanmar, New Zealand, the Philippines, South Korea, Sri Lanka, Taiwan (China), Vietnam, Brunei and Macau SAR(2), and a 49 per cent joint venture in India. In addition, AIA has a 24.99 per cent shareholding in China Post Life Insurance Co., Ltd.
The business that is now AIA was first established in Shanghai more than a century ago in 1919. It is a market leader in Asia (ex-Japan) based on life insurance premiums and holds leading positions across the majority of its markets. It had total assets of US$328 billion as of 30 June 2025.
AIA meets the long-term savings and protection needs of individuals by offering a range of products and services including life insurance, accident and health insurance and savings plans. The Group also provides employee benefits, credit life and pension services to corporate clients. Through an extensive network of agents, partners and employees across Asia, AIA serves the holders of more than 43 million individual policies and over 16 million participating members of group insurance schemes.
AIA Group Limited is listed on the Main Board of The Stock Exchange of Hong Kong Limited under the stock codes “1299” for HKD counter and “81299” for RMB counter with American Depositary Receipts (Level 1) traded on the over-the-counter market under the ticker symbol “AAGIY”.
(1) Hong Kong SAR refers to the Hong Kong Special Administrative Region.
(2) Macau SAR refers to the Macau Special Administrative Region.
