Job Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

The role is responsible for conducting workplace investigations involving employee relations, ethics, policy compliance, and other organizational concerns.

1. Conduct prompt, thorough, and impartial investigations involving employee relations concerns, policy violations, ethics issues, and guest complaints.
2. Investigate allegations including, but not limited to, discrimination, harassment, retaliation, workplace violence, conflicts of interest, and other violations of company policies.
3. Interview complainants, subjects, witnesses, and other relevant parties to gather facts and evidence.
4. Review documentation, electronic records, surveillance, reports, and other relevant evidence as part of investigative activities.
5. Assess information objectively, identify findings, and determine appropriate conclusions based on available evidence.
6. Prepare clear, concise, and comprehensive investigative reports that summarize facts, findings, and recommendations.
7. Partner with Legal, Human Resources, and operational leaders regarding investigation outcomes and corrective actions.
8. Maintain accurate, detailed, and confidential investigative records in accordance with company policies and legal requirements.
9. Assist with responding to documentation requests related to employee relations matters, EEOC charges, DOL inquiries, litigation matters, and other legal requests.
10. Ensure investigations are conducted in compliance with federal, state, and local laws, as well as company policies and procedures.
11. Monitor legal and regulatory developments impacting workplace investigations and employee relations practices.
12. Provide guidance to leaders regarding policy interpretation and appropriate workplace conduct.
13. Model behaviors that support the company's values and commitment to integrity, respect, and accountability.
14. Perform other duties as assigned.

Qualifications

Qualifications

• High school diploma or equivalent required.
• Bachelor's degree in Human Resources, Business Administration, Criminal Justice, Legal Studies, Psychology, or a related field preferred.
• Minimum one (1) year of experience conducting investigations, employee relations work, compliance reviews, human resources functions, legal support, loss prevention, or a related field preferred.
• Experience conducting interviews and documenting investigative findings preferred.
• Strong written communication skills with the ability to prepare professional reports and summaries.
• This position requires candidates to be legally authorized to work in the United States without employer sponsorship

Specialized Knowledge

• General knowledge of workplace investigations and employee relations principles.
• Working knowledge of federal and state employment laws and regulations.
• Understanding of discrimination, harassment, retaliation, and workplace conduct investigations.
• Experience utilizing case management systems and investigation documentation tools preferred.
• Intermediate proficiency in Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, and Teams.

Competencies

• Strong organizational skills with attention to detail
• Ability to remain objective, calm, tactful and persuasive in controversial and/or confrontational situations
• Ability to communicate and interact effectively with different levels of the organization to negotiate, problem solve, complete projects and influence decision making
• Self-motivated with ability to work both independently and within teams in order to establish and meet deadlines, goals, and objectives
• Demonstrate integrity and ethical behavior including but not limited to confidentiality

Additional Information

Nation-wide Medical Plan/Dental/Vision

401(k) and Flexible Spending Accounts

Employee Fuel Discount

Adoption Assistance

Tuition Reimbursement

Weekly Pay

All your information will be kept confidential according to EEO guidelines