Erste Group

Specialist Contact Center_Ploiesti

Erste Group  •  Prahova, RO (Onsite)  •  7 days ago
Expired
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Job Description

Despre echipa noastra

BCR este locul in care inveti, cresti si contribui la transformarea modului in care va arata banking-ul viitorului. Suntem apreciati ca o scoala de excelenta in banking, un angajator de top in domeniul bancar si ca o echipa deschisa catre invatare, in care fiecare coleg se simte vazut si valorizat. Suntem o organizatie care pune in valoare oamenii si ii sprijina sa aiba o viata care sa le dea implinire, siguranta si echilibru.

In calitate de Specialist Contact Center vei interactiona cu clientii BCR pe canalele de comunicare disponibile: telefon, e-mail, webchat si de asemenea, vei fi responsabil de fidelizarea clientilor precum si de promovarea produselor si serviciilor oferite de banca.

Cum vei contribui

  • Oferi suport telefonic – vei ajuta clientii sa gaseasca solutiile financiare care li se potrivesc cel mai bine;
  • Verifici datele – te vei asigura ca toate informatiile din documentele contractuale ale clientilor sunt corecte si complete;
  • Raspunzi apelurilor – fie ca sunt clienti existenti sau noi, vei fi mereu acolo pentru a le oferi ajutorul de care au nevoie;
  • Te ocupi de documente – ai grija ca totul sa fie procesat rapid si corect;
  • Te alaturi echipei pentru succes – atingerea obiectivelor echipei este si obiectivul tau personal.

Ce te va ajuta sa ai succes

  • Abilitati de comunicare – vorbesti clar si asculti activ, esti atent(a) la detalii;
  • Gasesti rapid solutii – esti genul care rezolva problemele pe loc si pui clientul pe primul loc;
  • Focus total – te concentrezi si dai totul, chiar si in momentele aglomerate;
  • Abilitati PC – MS Office e un plus, dar daca esti un guru al tehnologiei, esti deja in avantaj;
  • Experienta in call center sau domenii similare – daca ai mai lucrat in acest domeniu, e perfect.

Crezi ca te potrivesti? Iata ce iti oferim

  • Buget lunar de beneficii flexibile prin platforma Benefit Online;
  • Al 13-lea salariu;
  • Facilitati bancare, beneficii pentru pensia privata si reduceri la polite de asigurare;
  • Cadouri de sarbatori si ocazii speciale;
  • Prima de vacanta;
  • Servicii medicale private pentru tine si familia ta;
  • Program de lucru flexibil, in ture;
  • Pana la 27 zile de concediu in functie de experienta profesionala;
  • Extra 7 zile libere/ an, dupa consumarea zilelor de concediu;
  • Zi libera pentru ziua ta de nastere;
  • Programe de dezvoltare personala, profesionala, wellbeing si platforme care iti permit sa inveti oricand, oriunde si de pe orice dispozitiv.
Erste Group

About Erste Group

Founded as “Erste oesterreichische Spar-Casse” in 1819, we are now one of the leading financial institutes in Central and Eastern Europe.

As the leading institute of the Austrian savings banks, we are one of the country’s biggest banking groups, with regional savings banks. As Erste Group, we are present in the banking markets of 7 countries in the CEE region. That’s how we can apply local knowledge to servicing to more than 16 million customers. We provide financing to families for their living space and help entrepreneurs with their plans as well as founders taking their first step towards independence.

A career that helps you progress, and a role with responsibility.

In a changing world, people need orientation. Occupations with perspectives. Assignments that make sense. And people who think ahead. Working at Erste Bank means shaping one´s own career, taking on personal responsibility and learning from setbacks.

As an Erste Bank employee, you are not only working in the banking business. Working at Erste Bank means creating products that are ahead of the times. Developing services that bring advances for our customers. Identifying markets that others haven’t recognized yet. Our company is among the best employers in the country. We take work-life balance seriously and have created a completely new work environment at Erste Campus, our head office.

Excellence is only possible when employees with personality, talent and experience come together. That’s why we assign as much responsibility to our employees and seek to hire people who contribute to making us what we war: Austria’s most modern bank.

Imprint: https://www.erstegroup.com/en/imprint

Industry
Finance & Insurance
Company Size
5,001-10,000 employees
Headquarters
Vienna, AT
Year Founded
Unknown
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