Our Consumer Affairs team helps build meaningful connections between consumers and the Red Bull brand. We engage with both new and loyal consumers by drawing on the full World of Red Bull, including Brand, Sports, Culture, Sales, and Red Bull Media House.
In this role, you will support consumers by responding to inquiries received through our website and other channels, ensuring each interaction is handled with care, consistency, and a focus on delivering a positive experience. Working within established processes and best practices, you'll help represent our brand while supporting consumer-focused initiatives that strengthen engagement and deepen connections with our audiences.
You'll also have the opportunity to collaborate across teams and leverage Red Bull's unique products, content, and experiences to support a wide range of consumer engagement efforts.
Craft responses to consumer inquiries in the voice of Red Bull, bringing the brand to life while satisfying the consumer’s request, across inquiry groups including: Product, Consumer Collecting, General inquiries, Sales, Sports, Culture, Event Support, Sports, Brand and Culture, Legal, and Consumer Products.
Prioritize inquiries received through the official inquiry webpage.
Support campaigns as assigned.
Contribute to plans that optimize 1:1 engagement opportunities.
Adapt key learnings to consistently evolve best practices for consumer interactions.
Manage and process inbound physical mail from consumers.
Identify and execute opportunities to engage consumers with consumer incentives (product trial, gifting merchandise, discounts, etc.)
Create consumer-facing messaging aligned with messaging frameworks to ensure consistency and accuracy across all consumer inquiry topics.
Collaborate with cross-functional teams to develop approved responses for emerging inquiries and topics.
Maintain a repository of messaging frameworks to ensure alignment with brand tone of voice.
Maintain content asset library with timely updates to always provide the most up-to-date and inspiring content to consumers with each engagement.
Provide sales leads to the on-premise teams.
Ability to work across multiple projects while prioritizing demands and meeting deadlines.
Contribute to a fun, productive and positive work environment.
Compile qualitative and quantitative data for quarterly reports.
Ensure all inquiries are properly tagged and categorized to support accurate data collection and analysis.
Monitor inquiry trends, report key topics to management, and prepare flash reports highlighting emerging issues.
Immediately escalate sensitive inquiries to the appropriate manager.
Leverage Consumer Affairs management tools, including Zendesk, Monday.com, SAP, and Lead Tracker.
Compile meeting notes and distribute them to the team.
1-2 years consumer engagement experience with proven track record of accomplishments
Strong people skills across consumers and colleagues
Excellent written and verbal skills with attention to detail
Strong storyteller across a variety of audiences
Self-starter, creative thinker and problem solver
Highly committed, professional, and a great team player
Intuitive communicator, adaptable to broad consumer base
Enthusiastic, energetic and positive attitude
Past involvement with marketing programs and campaigns
Microsoft Office applications, Zendesk (preferred), and/or Airtable
This position is open to U.S. citizens, U.S. permanent residents, or individuals who are currently authorized to work in the United States on a valid visa.
The base salary range for this position is $56,800 - $85,200 + cash incentives. Actual salary offers may vary based on work experience. The base pay range is subject to change and may be modified.
Our current Benefits include:
Comprehensive Medical, Dental and Vision Plans, 401k Match, Family Leave, PTO & Paid Holiday Schedule, Pet, Legal, and Life Insurance, Tuition Reimbursement (Benefits listed may vary depending on the nature of your employment and/or work location)
Red Bull North America, Inc. is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, age, or any other classification protected by Federal, state, or local law. We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Red Bull Gives Wiiings to People and Ideas. This has driven us – and all we do – since 1987. Today, Red Bull operates in over 170 countries, selling more than 12 billion cans annually and growing! Above all, our people remain the essential ingredient in bringing the Red Bull brand to life. Check out our open roles to become part of the world of Red Bull. Most jobs take energy, ours give it. Check out our open roles to become part of the world of Red Bull – jobs.redbull.com
