Job Description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives.

So if you believe in inspiring a better future, read on.

About the Role

To elevate the competency and professionalism of the sales force by strengthening the Sales Advisory framework, ensuring full compliance with regulatory requirements while embedding robust monitoring and governance. Drive continuous improvement through digital transformation and process innovation to deliver sustainable, customer-centric outcomes.

1. Assist the team in the following area of work:

• Pre-Transaction Check
• T&C Audit
• Close Monitoring for Onboarding
• Annual Review
• Replacement of Policies (ROP) Appeal Management
• Welcome Call Monitoring

2. Assist in implementing high-impact initiatives including regulatory related exercises, system enhancements and digital transformation efforts to strengthen governance, improve efficiency and enhance customer experience, ensuring timely delivery within budget and quality standards.

3. Assist in elevating sales advisory standards, proactively identify compliance risks and ensure alignment with regulatory expectations and company vision.

4. Drive digitalization initiatives by leveraging technology and data analytics to enhance sales advisory processes, improve operational efficiency and deliver superior customer outcomes.

5. Conduct reviews and close monitoring such as T&C review, close monitoring of adverse reps and review of callbacks.

6. Actively involved in data extraction and analytics to identify trend for early intervention.

Requirements

• Education – Minimum Degree Holder
• Experience – Minimum 5- 8 years of experience in life insurance or related industry with relevant managerial experience
• Certifications/licenses –
  • Capital Markets and Financial Advisory Examinations – Module 5 (Rules & Regulations for Financial Advisory Services)
  • Capital Markets and Financial Advisory Examinations – Module 9 (Life Insurance & Investment Linked Policies)
  • Health Insurance Module
• Strong understanding of MAS’ Financial Advisers Act (FAA), relevant notices, regulations and guidelines; LIA Guidelines, Product Knowledge and Company’s procedures and processes.
• Exceptional communication, problem-solving and influencing skills; strategic thinking; ability to coach and develop teams; strong presentation and facilitation skills and proficiency in leveraging digital tools and data analytics for decision-making.

Believe in better with AIA. If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way!

#LI-SF1

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.