Job Description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

From airports to boardrooms, our Legal team provides advice and counsel on all aspects of the business, assessing legal risks and compliance, while our Ethics and Compliance team ensures that we run an ethically sound operation. Together, these teams help us make the best possible decisions for our airline, to run our business with integrity, ensuring our airline operates lawfully and ethically, creating a company we are all proud to work for.

Job Overview and Responsibilities

This position is part of the global Compliance and Ethics Office within the Legal department. This position serves to plan, coordinate and execute activities supporting the compliance and ethics program.

• Coordinate assigned ECO initiatives under program leadership, including communications, training, and process-improvement activities
• Maintain schedules and status logs, track deliverables and dependencies, escalate risks or delays promptly, and complete assigned work accurately and on time
• Extract, validate, cleanse, reconcile, analyze, and report data for assigned ECO initiatives across company systems
• Apply established quality checks, summarize trends and data-quality issues, and recommend potential improvements for stakeholder review
• Maintain ECO governance materials, standard operating procedures, and records
• Conduct scheduled quality checks, document gaps, and route issues and follow-up actions to the appropriate stakeholders
• Support assigned compliance technology platforms by maintaining knowledge of system capabilities, configuration, integrations, and operating requirements
• Gather stakeholder needs, evaluate options within established standards and priorities, implement authorized changes or coordinate them with vendors, and support internal technology teams with access, integrations, troubleshooting, and issue resolution
• Document solutions, assist users, and escalate material risks, exceptions, or decisions requiring approval
• Perform third-party monitoring, information intake, initial triage, quality checks, and documentation of findings using established procedures and escalation criteria
• Support drafting and review workflows for compliance policies, guidance, and awareness materials
• Track timelines and approvals, coordinate subject-matter input, proofread materials, and publish approved content to the ECO intranet and other established communication channels
• Provide cross-functional backup for assigned ECO processes using current procedures, management-set priorities, and documented escalation paths
• Maintain process knowledge and documentation, and perform backup duties accurately and on time
• Provide operational and administrative support for investigations and related compliance processes, including scheduling, documentation, and follow-up, under established procedures and direction

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Minimum of three years in a coordinator role
• Commitment to compliance, ethics and confidentiality
• Strong communication and interpersonal skills
• Strong organizational skills, ability to multi-task and attention to detail
• Strong project management skills
• Technologically proficient with strong PowerPoint and Excel skills
• Demonstrated ability to work independently and as an effective team member
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Minimum of three years in a compliance and ethics or legal-related function
• Experience using Microsoft Power BI or similar data analytics and visualization tools to analyze compliance-related data, develop dashboards, monitor trends, and communicate actionable insights
• Familiarity with generative AI tools and prompt engineering techniques to support research, reporting, communications, and process improvement while maintaining appropriate data privacy and confidentiality standards

The base pay range for this role is $66,500.00 to $86,616.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com