Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.
What’s in it for you?
Immediate management of customer complaints and product re-calls.
Approval and comprehensive management of related product returns and credit notes.
Request of technical product failure analyses and corrective actions as well as failure-sample returns to the respective product manufacturer.
Monitoring of customer deadlines and fulfillment of customer corrective actions.
Sanity checks of error reports. Including of technical experts technical marketing and QM.
Re-Invoicing – analysis and management of re-calculations in the area of ship & debit, correction and management of inaccurate customer invoices.
May Identify, investigate, and participate in opportunities to improve processes and procedures, to include various key performance metrics.
Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.
Maintains and updates electronic and/or hard copy records as required.
Typically requires a minimum of few years of related experience.
Experience in electronics/semiconductor/distribution industry preferred.
Possess expert knowledge of customer needs, products and complexity of business services.
Must have computer, email, phone, communication and problem solving skills.
Must be able to multi-task and work in a fast paced environment.
Good English level.
Re-Invoicing – analysis and management of re-calculations in the area of ship & debist, correction and management of inaccurate customer invoices.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.
Avnet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center in your region: Americas applicants – hrnow@avnet.com, Asia applicants - hrnow.asia@avnet.com, EMEA applicants - hrnow.EMEA@avnet.eu.
Avnet is a global electronic components distributor with extensive design, product, marketing and supply chain expertise for customers and suppliers at every stage of the product lifecycle. For the past 100 years, Avnet has helped its customers and suppliers around the world realize the transformative possibilities of technology.
Our culture was founded on new ideas and emerging technology. Headquartered in Phoenix, Arizona, Avnet is a leading global technology distributor and solutions provider at the center of the technology value chain. Founded in 1921, we work with suppliers in every major technology segment to serve customers worldwide across a broad range of markets. Whether working on large-scale production or early prototypes, we meet customer needs through individualized, end-to-end service to streamline solutions and improve efficiency for customers worldwide. Headquartered in Phoenix, Arizona, we serve more than 1 million customers in more than 140 countries and partner with global suppliers from almost every technology segment.
Learn more about Avnet at www.avnet.com.
