Job Description

Specialist, Cloud Support and Services

Location: Work in office , Dublin (5 days a week)

Here’s what we do and why we do it

We work to simplify the cloud for IT professionals so they can focus on what really matters, making their customers’ lives better. Find out how we do that here: www.sherweb.com/about/

Here's how you will contribute to the success of the company

• Assist and provide technical support by phone and email.
• Analyze and resolve technical issues related to our products; notably Azure, Cloud Performance, other related cloud services & Microsoft 365
• Guarantee availability and maintain the performance of physical and virtual environments through system monitoring.
• Participate in scheduled maintenances on IT related devices
• Collaborate with the IT Operations team to set up and improve projects.
• Take part in major migration projects.
• Lead customers through service configurations.
• Apply strong customer service skills to exceed client expectations. We always put our partners' happiness first.
• Deliver and follow up on problem resolutions and customer satisfaction.
• Help create and/or validate procedures and documentation related to your responsibility.
• Proactively and comprehensively document customer issues in our ticketing systems.
• Collaborate as a technical resource and share knowledge with others.
• Carry out all other related tasks per the job’s evolution and departmental needs.

Here's what you need to have and master to get the job

• College degree in IT or any other combination of pertinent training and experience.
• 5-7 years of experience in a similar role.
• Experienced in customer service;
• Excellent English skills, both spoken and written are essential;
• Experience in exploiting virtual infrastructures.
• Experience in one or several of the following area (an asset):
  • Microsoft Hyper-V and/or VMware vSphere.
  • PowerShell Scripting.
  • Microsoft System Center.
  • Knowledge of Microsoft Azure or AWS.
  • Veeam Backup and Replication
  • Knowledge of clusters and high-availability environments.
  • Experience in large-scale environments.
  • Experience in the replication of multi-site environments.
  • Operation of SaaS and IaaS services.

Considerable growth opportunities

• Proximity to your direct manager and open, honest communication to support your development
• Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career

Benefits of working at Micro Warehouse (a Sherweb Company)

Sherweb is, above all, an environment where our customers’ needs are at the heart of everything we do. We are committed to living our values of passion, teamwork, and integrity every day.

A fast-paced work environment that adapts to you

• A friendly and diverse culture where inclusion and equality are at the heart of our actions
• State-of-the-art technology and tools
• A results-oriented culture that recognizes talent, initiative, and out-of-the-box thinking
• Annual performance-based salary review
• Generous and caring colleagues from diverse professional and cultural backgrounds

A Flexible Total Compensation Offer

• A competitive base salary
• Vacation time that considers your previous experience
• Advanced paid hours to recharge your batteries (holidays and mobile days)
• Flexible benefits plan that adapts to your needs
• Flexible savings fund options

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