Job Description

Specialist, Client Service Management II

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Specialist, Client Service Management II to join our Asset Servicing, Client Experience team. This role is located in Pune.

In this role, you’ll make an impact in the following ways:

• Be responsible for monitoring smooth service delivery for our global clients
• Support financial targets by working towards process improvement and automation opportunities thereby generating efficiencies
• Provide support for new service/product enhancements and developments (projects)
• Support around Service Director Dashboard / Management Information including, but not limited to creating monthly executive summaries / Financial Management reports, performing necessary quality checks etc
• General Administration tasks which include preparation for various KPI/KRI reporting, Due-diligence preparation, follow up on any client queries regarding NEXEN, etc.

To be successful in this role, we’re seeking the following:

• Bachelor’s degree or higher is required
• 5+ years in investment banking industry
• Efficient, structured, independent and autonomous working
• Adherence to the internal control, reporting and compliance guidelines
• Proficiency in MS Office tools (Excel, PowerPoint, Power BI)
• Knowledge about systems, their logic and interaction
• Proactive, focused attitude towards work and an ability to consistently meet stringent deadlines
• Experience in interacting with global clients is preferred

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn

Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.