Job Description

We’re seeking a future team member for the role of Client Service Associate to join our Wealth Management, Private Bank team.

In this role, you’ll make an impact in the following ways:

• Deliver exceptional service to internal and external clients through phone, email, and direct communication, while maintaining a professional and responsive tone.
• Own client service, maintenance, cash movement, and operational requests from end to end, ensuring same-day response and resolution whenever possible.
• Support private bankers and clients throughout account opening, loan processing, deposit activity, KYC, and related servicing needs.
• Help maintain strong client relationships by proactively anticipating needs, escalating urgent issues appropriately, and coordinating with internal partners to complete work accurately and on time.
• Support risk management and control requirements by following Wealth Management policies, audit procedures, AML/KYC standards, and training requirements.
• Contribute to a strong team environment by sharing information, providing backup support, and assisting with cross-regional needs when required.

To be successful in this role, we’re seeking the following:

• Bachelor’s degree or equivalent combination of education and relevant experience.
• Experience providing client service or operational support in a financial services or wealth management environment.
• Strong written and verbal communication skills with the ability to interact professionally with clients, advisors, and internal colleagues.
• Ability to manage multiple priorities, resolve requests quickly, and follow through with accuracy and attention to detail.
• Knowledge of banking, deposits, lending, KYC/AML, and client servicing processes preferred.

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.