Job Description

We’re seeking a future team member for the role of Specialist, Client Processing II to join our Transfer Agency team. This role is located in Luxembourg.

BNY Transfer Agency provides fund administration services to a multitude of clients including Money Markets, Mutual Funds and ETFs. The Client Operations team provide both client service and oversight duties for and on behalf of our clients, including management of client queries, client escalations, supporting the offshore processing teams on complex queries and management of risk throughout the transfer agency process as identified in our reconciliation process.

In this role, you’ll make an impact in the following ways:

• Identify and manage risks as identified in the reconciliation process on behalf of our clients.
• Respond to all client queries within the required client SLA.
• Respond to and assist on all queries and escalations from processing teams (Dealing, Cash Settlements, Distributions, Registrations etc.).
• Engagement with internal teams within Transfer Agency to resolve queries.
• Engagement with the Fund Accountant, Custodian and other service providers to the fund.
• Support your team and management on client/internal escalations and projects.
• Actively participate in fund launches and the on-boarding of new Clients.
• Managing SLA’s within Transfer Agency and escalating any potential late deliverables to the management team and / or client.
• Responsible for the quality and completion of own work.

To be successful in this role, we’re seeking the following:

• Third level qualification is preferred or the equivalent combination of education and experience.
• 3-5 years of financial services work experience is required, Transfer Agency is preferred but not essential for the right candidate
• Broad Transfer Agency knowledge in dealing, contact centre, cash settlements, reconciliations, registration, rebates or client service is preferred.
• Must be capable of working as part of a team and also on own initiative.

Role would suit a self-starter who is highly motivated, organised and wishes to work in a dynamic, fast paced, deadline driven environment.