Job Description

Specialist, Client Operations

We’re seeking a future team member for the role of Specialist, Client Operations, to join our Archer Ops team. This role is located in Berwyn, PA.

In this role, you’ll make an impact in the following ways:

• Work with external clients to resolve day-to-day issues and direct them to appropriate BNY Mellon resources
• Support clients with operational and technical questions or issues and ensure requests are executed
• Use problem-solving and communication skills to deliver high-quality service to a specialized client base
• Monitor client inquiries, escalate complex issues, and track client needs to support business development efforts
• Participate in internal activities and initiatives designed to improve the client experience

To be successful in this role, we’re seeking the following:

• Bachelor’s degree or equivalent combination of education and experience is required
• 0–3 years of total work experience preferred
• Experience in an operational area and/or client services preferred
• General understanding of BNY Mellon products, services, and broader offerings is helpful

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.