Job Description

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

About the Role

The role will support the delivery of a superior client Service experience for the Institutional clients including Global & Institutional Banking client base.

The key responsible area for the role is in liaising with the customer for onboarding documentation, coordinating and tracking the onboarding cases whilst delivering service excellence and client satisfaction.

It is expected that the incumbent will be the key client contact person for onboarding related issues with a preferred background in compliance or KYC and be able to evaluate and make recommendations on the suitability of a customer for onboarding in terms of AML risk to the bank.

The position is further required to be an integral component of any AML/Sanctions/CTF projects/programmes business operations, working with all facets of the business in achieving its purpose and business objectives. The incumbent must be able to initiate, recommend and support any risk based solutions to achieve well managed, sustainable and compliant outcomes.

This will be achieved by regular engagement of the key stakeholders both within and external to ANZ.

Additionally, this individual will also need to maintain collaborative relationships with key local stakeholders, including Relationship Management, Operations, Implementation, Product, Compliance, Legal and other business partners to ensure a complete end to end service proposition is delivered

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent
Role Location: Bangalore
Work Hours: 7 AM- 4 PM or 8 AM- 5 PM

What will your day look like?

As a Specialist Client engagement, KYC you are accountable for:

• Management & monitoring of the on-boarding request (KYC, A/C Opening , Channel), Maintenance and OCDD requests.
• Execution‑focused role responsible for day‑to‑day handling of individual client cases
• Ensures timely completion of onboarding, OCDD, and maintenance requests
• Direct engagement with clients for on-boarding and OCDD related client education & documents/forms collection
• Co-ordination of all required escalations/approvals/deferrals (e.g. exceptions, legal & compliance, etc.)
• Validating client information & documentation is in accordance to ANZ Compliance requirements including identification of any red flags
• Internal co-ordination with Operation teams for completion & issuance of product documentation for multi-product New to Bank on-boarding deals and OCDD reviews.
• Co-ordination of product documentation with clients & follow up with them for signed documents during the on-boarding deal
• To get involved in and coordinate with sales on product related issues, requests and discussion
• Co-ordination with clients for any Account maintenance requests
• Co-ordination with clients for periodic update of KYC docs
• Support Audit Confirmation request and follow up
• Resource planning, workload management, and productivity tracking
• Driving process improvements, automation adoption, and risk reduction
• Oversight and responsible for team performance, controls, and delivery outcomes

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Frontline or operations / customer onboarding experience
• Strong administrative skills, and attention to detail
• Excellent relationship building and network skills - the ability to deal with management at all levels
• Exposure to Transactive, Merchant, BPAY, Direct Debit, KYC, Commercial Cards, IB4B
• Attention to detail and focus on production and customer is essential
• High level of interpersonal and communication skills

So why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong.

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.com/careers/ You can apply for this role by visiting ANZ Careers and searching for reference number 113584.

Job Posting End Date

16/04/2026 , 11.59pm, (IST)