Job Description
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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:
1. To see what life at Capitec is all about and complete a short assessment, please click here!
2. Once you have completed the above finalize your application by clicking apply below
Purpose Statement
- To be a client engagement agent who can apply and provide data, systems know how to support, track, develop and improve basic client engagement programmes, campaigns and prompts throughout the client engagement life cycle
- To conceptualise, articulate, design and build, basic Client Relationship Management (CRM) solution designs, in relation to specific communication programmes, campaigns, and prompt business requirements.
Experience
Minimum:
- 1-2 yrs. technical Salesforce CRM experience in a client relationship environment or business engineering to understand data, modelling, selection, systems, and integration points in respect of a client centric view.
- Operating in an environment practicing Agile methodology.
Ideal:
- 1 years’ experience in CE to understand data, modelling, selection, systems, and integration points in respect of a client centric view
- 1 years program or business engineering experience project experience.
Qualifications (Minimum)
- A relevant tertiary qualification in Information Technology or Similar
Qualifications (Ideal or Preferred)
Knowledge
Minimum:
- Salesforce Marketing Cloud (or similar CRM system)
- Salesforce CRM (or similar CRM system)
- Process engineering
- Analytics and modelling
- System integration, APIs
- Customer relationship management principles, tools, and methods
- Understanding of data, modelling, selection, systems, and integration points in respect of a client centric view.
- Stakeholder engagement and management principles and practices
- Agile methodology
Ideal:
- CX or CE Journey mapping
- Technical CRM program building
- AI modelling
- Digital channel development and integration
Skills
- Analytical Skills
- Communications Skills
- Interpersonal & Relationship management Skills
- Planning, organising and coordination skills
- Problem solving skills
Conditions of Employment
- Clear criminal and credit record
Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.
