We’re seeking a future team member for the role of Specialist, Client Data Insights to join our Client Service team. This role is located in Pittsburgh, PA.
In this role, you’ll make an impact in the following ways:
Reviewing client, operational, and service data to identify patterns, trends, and actionable insights.
Supporting the development and automation of dashboards, reporting, and analytics capabilities that improve decision making and client outcomes.
Partnering across Client Service, Product, Operations, and Technology teams to translate business needs into reporting and analytical solutions.
Assisting with client health, service analytics, CRM reporting, benchmarking, and feedback analysis initiatives.
Building presentations and insight materials that communicate findings to stakeholders.
Contributing to continuous improvement initiatives that enhance client experience and operational effectiveness.
To be successful in this role, we’re seeking the following:
Bachelor’s degree or equivalent experience in business, analytics, finance, technology, or a related discipline.
Experience working with data analysis, reporting, dashboards, or business intelligence tools.
Strong analytical, problem-solving, and communication skills.
Ability to work collaboratively across teams and manage multiple priorities.
Proficiency in Microsoft Excel and PowerPoint; experience with analytics, visualization, CRM, or reporting platforms is a plus.
Interest in client experience, service analytics, process improvement, and data-driven decision making.
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We help make money work for the world — managing it, moving it and keeping it safe. As a leading global financial services company at the center of the world’s financial system, we touch nearly 20% of the world’s investable assets. Today we help over 90% of Fortune 100 companies and nearly all the top 100 banks globally access the money they need. For more than 240 years we have partnered alongside our clients to create solutions that benefit businesses, communities and people everywhere.
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