Job Description

#WorkwithImpact

About Us:

At Castlemain, we collaborate with communities and organizations to enhance capacity and amplify underrepresented voices. We partner with clients dedicated to addressing historical injustices and fostering better pathways forward. Our approach is culturally sensitive and trauma-informed, inspired by the strong communities and relationships we engage with daily.  To learn more about who we are visit https://www.castlemain.com/

As a Specialist, Claimant Support Communications you will support Claimant Support Program teams by developing trauma-informed, culturally safe, plain-language communications for class members and communities, while assisting with issue management and community information sessions.

This is a full-time, permanent position offered on a remote basis.

About the Opportunity:

• Analyze trends and feedback across media, social channels, call centres, webinars, and community engagement, preparing insight summaries and recommending improvements to strengthen claimant communications and reduce barriers.

• Develop and adapt trauma-informed, culturally safe claimant-facing materials, including FAQs, fact sheets, web and social content, email templates, scripts, presentations, and event-specific communications aligned with approved messaging.

• Support issues management and community engagement efforts, advising leadership on on-the-ground insights, executing response strategies, planning communications for events and sessions, and applying a strong commitment to reconciliation and respect for Indigenous communities and equity-deserving groups.

About You:

You bring 3 to 5 years of experience in communications, public relations, community relations, or a related field and:

• Degree or diploma in communications, public relations, marketing, business communications, journalism, or related education and experience. Equivalent combinations of education and experience are also considered.

• Strong writing and verbal skills in English. French or other language skills are an asset.

• Experience developing public-facing content across multiple channels, including web, email, print, and events.

• Experience interpreting media, social media, call centre, or community feedback data to spot trends, issues, and opportunities.

• Experience supporting internal and external communication strategies, including social media and digital engagement.

• Excellent organizational and project management skills.

• Experience working with Indigenous communities or organizations, or other equity deserving communities and understanding of trauma-informed approaches.

• Experience in complex or high-volume front-line communication environments.

• Experience in class action, legal, health, public sector, or other highly regulated settings.

• Experience supporting communication work across multiple teams or partners.

• Ability to travel occasionally to internal meetings, client engagements, or community visits.

Successful candidates will be required to complete a Criminal Record Check as a condition of employment.

Compensation:

Starting annual compensation of $51,000-$69,000 plus rewarding benefits package. The offered compensation will take into account the candidate’s skills, experience, qualifications, location, and internal equity.

How to Apply:

We invite you to submit your resume and a cover letter to https://www.castlemain.com/about/careers/

At Castlemain, we know not everyone’s experience fits a checklist. If this role interests you and you feel you can contribute, we encourage you to apply. We value curiosity, and the unique perspectives people bring.

Castlemain is committed to making our hiring process accessible and supportive. If you need accommodation at any stage of the application or interview process, please let us know. We are happy to work with you to ensure your needs are met.