Job Description

The Change Management Specialist drives adoption, alignment, and accountability across key strategic initiatives within the US Higher Education (USHE) business, sitting at the intersection of strategy and execution to own the OKR (Objectives & Key Results) philosophy and process, lead change management workstreams, and facilitate quarterly business reviews (QBRs) that ensure clarity, consistency, and measurable outcomes. This individual acts as both a process owner and a change driver, ensuring leaders define high-quality, outcome-based OKRs and follow through on commitments.

Key Responsibilities

OKR Philosophy & Process

• Manage the end-to-end OKR lifecycle, including definition, alignment, tracking, and quarterly review cadence
• Establish and reinforce standards for strong OKRs (outcome-based, measurable, aligned to strategy)
• Partner with business leaders to refine OKRs, ensuring rigor and clarity
• Drive consistency in timelines, ownership, and reporting across teams
• Facilitate QBR processes aligned to OKRs and strategic priorities
• Reinforce accountability by linking execution progress to business outcomes
• Build and maintain centralized tracking (e.g., dashboards, project tracking tools)
  

Lead Change Management for Strategic Initiatives

• Own change management workstreams across key transformation programs (e.g., operating model changes, systems, or process improvements)
• Develop and execute change strategies, stakeholder engagement, and adoption plans
• Identify impacts across roles, processes, and tools, ensuring clear communication and readiness planning
• Surface and mitigate risks, resistance points, and adoption challenges
• Support development of tools, templates, and operating rhythms that improve consistency and execution quality.
  

Qualifications

• Minimum of 5 of experience in change management, program management, or transformation roles
• Experience working in cross-functional, matrixed environments with senior stakeholders
• Proven ability to operationalize frameworks and processes (e.g., OKRs, governance models, business cadence)
• Strong understanding of OKR frameworks and performance management cycles
• Experience facilitating executive-level meetings and reviews (e.g., QBRs, leadership forums)
• Strong analytical and reporting skills (e.g., Excel, dashboards, project tracking tools)
• High ownership mindset with the ability to operate independently and deliver results
• Increased use of AI and tooling to streamline OKR tracking, reporting, governance, and change management