SEPHORA

Specialist - Catania C.C. Sicilia

SEPHORA  •  Catania, IT (Onsite)  •  4 hours ago
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Job Description

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.

With 56,000 employees in 35 countries, including +2000 in Italy and 15,000 in Europe and Middle East, we connect customers and beauty brands within the world’s most passionate beauty community With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.

As a Specialist, and a valued member of the Catania C.C. Sicilia team, you will excel and enjoy this position if you are ready to actively handle the following missions:

  • Manage your floor comprehensively, encompassing one or more of the four key product categories in our stores (makeup, skincare, fragrance, Sephora Collection).
  • Management and monitoring of qualitative and quantitative KPIs (Recruitment, My Client, LoveMeter, Conversion Rate, Average ticket, Unit Per Ticket…) and of convenience and Omnichannel services (Sephora+, Click & collect, App download).
  • Monitor team performances (both personal and store KPIs) and define corrective actions.
  • Management of the department team and its performances, developing team members skills and talents.
  • Ensure quality standards of its own department.
  • Training on technical skills.
  • Resolve any disputes.
  • Develop team working spirit and animate every member of the team to make them achieve their goals.
  • Inform the team through briefing about the current results and the daily/monthly objectives.
  • Guarantee the best Costumer Journey ensuring guidelines respect.
  • Monitor and share daily results with Store Manager and all the team.
  • Deployment of all the company procedures (rules, security) and commercial policies (prices, promotions, communication).
  • Performance management of In Store services (internal, external)
  • Organization and planning of Booxi platform.
  • Daily correspondence with Trade &Communication Department to coordinate activities and happenings in store (events, masterclass and Digiclass).

Do not hesitate to apply if you have:

  • Minimum of 3-4 years of experience in similar roles (Assistant Store Manager, Team Leader, Supervisor, Key Holder), preferably within dynamic, multinational retail environments.
  • Knowledge of key commerce KPIs, and confidence in budget management, analysis, and daily reporting.
  • Business and goals orientation
  • English professional knowledge
  • Relationships management
  • Analysis and reporting skills

Here are the Key Competencies for this Role:

Critical Thinking

To approach situations with a global perspective, focusing on the most important aspects of problems by connecting different variables and factors.

Drives Results

To effectively guide the completion of activities to achieve expected results.

Resilience

To ensure continuous performance even under stress or pressure, overcoming obstacles and learning from setbacks.

Collaborate

Actively contribute to teamwork.

Excellence Orientation

To prioritize tasks to be completed, making choices without sacrificing the appropriate level of excellence.

Planning & Organization

Ability to organize the workday based on assigned tasks and priorities.

How to be successful in the role and at Sephora:

By staying results-oriented and proactive in this fast-paced and dynamic environment, you'll contribute to the success of Sephora.

Here, you will find:

  • Community: in which authenticity is embraced, and the strength of our differences fuels our collective spirit.
  • Culture of empowerment, learning & growth: you will have the tools, space and opportunity to learn, innovate and lead.
  • Meaningful Rewards: competitive tailored welfare offers, free beauty product gifts andaccess to discounts on Sephora products.
  • Work that brings fulfillment: From delighting clients every day, to inspiring our industry at large, every action makes a difference.
  • Sephora Stands: positive social and environment impact activities organized by our “Sephora Stands” committee.

Join us and belong to something beautiful.

At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.

https://www.youtube.com/watch-v=1KzWX7e0ePk

SEPHORA

About SEPHORA

Sephora is the world’s leading global prestige beauty retail brand. With over 50 000 talents across 35 markets, Sephora connects customers and beauty brands within the world’s most trusted and dynamic beauty community. We serve a highly engaged community of hundreds of millions of beauty followers across our global omnichannel network of more than 3 000 stores and iconic flagships, and our e-commerce and digital platforms, offering personalized and immersive seamless experiences across every touchpoint. With our curation of close to 500 brands and our own label, Sephora Collection, we offer the most unique and diverse range of prestige beauty products, tailored to our customers’ needs from fragrance to make-up, haircare, skincare and beyond, as we constantly reimagine the world of prestige beauty.

Since our inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, we have been disrupting the prestige beauty retail industry. Today, we continue to break with convention to drive our mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.

Industry
Retail & Ecommerce
Company Size
10,000+ employees
Headquarters
Neuilly sur Seine, FR
Year Founded
1969
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