About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringingcutting-edgetechnology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more

In the last twelve years, Acrisure has grown in revenue from $38 million to almost$5 billionand employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Acrisure is seeking a Specialist inCashApp & Receivablesto join our team in Grand Rapids. This role reports to the Senior Manager for the functional area in Accounting & Finance Operations. TheCash App &ReceivablesSpecialist supports theaccurateandtimelyexecution of processes within the function. This role works closely with their peers, ourAccountingautomation partner/offshore delivery team, internal stakeholders, the functional Senior Manager, and the Business Process Owner team to ensure accuracy, resolve issues, andmaintainprocess consistency. This role acts as a hands-on subject-matter expert, supporting day-to-day functional activities, addressing escalations, and contributing to continuous improvement initiatives

Responsibilities:

• Serve as the primary onshore escalation point for Operations staff and offshore delivery teams, taking ownership of complex issues, ensuringtimelyresolution, and providing clear communication across all stakeholders.

• Drive process consistency and improvement by analyzing recurring issues,coordinating withoffshore leads, sharing best practices, and supporting training/documentation to reduce future escalations and strengthen overall service delivery.

• Assistin the development and enhancements of processes through streamlining tasks and improving efficiency.

• Develop andmaintainstrong relationships withAccountingautomation partner/offshore delivery team, Operations, Growth, Accounting, & Finance teams, addressing escalations, inquiries, and resolving discrepancies in a professional andtimelymanner.

• Stay up-to-date and in compliance with industry regulations and best practices. Implementing andmaintainingaccounting policies, procedures, and controls to ensure compliance with regulatory requirements and company guidelines.

• Identifiespotential financial risks and raises these issues, along with suggested solutions, to leaders and Operational Excellence.

• Participate in special projects and initiatives as assigned,demonstratingflexibility and adaptability in a fast-paced environment.

• Ensureaccurateandtimelycompletion of tasks related to carrier invoices and payments.

• Works closely with offshore delivery teams to ensure high-quality and consistent processing that meet our SLAs, performing regular quality audits.

• Support training documentation and knowledge sharing for both onshore and offshore teams.

• Participate in UAT (User Acceptance Testing) for system enhancements or process changes.

Requirements

Required Qualifications

• Strong understanding ofCash App & Receivablesoperations

• Demonstratesability to navigate, problem solve, and complete complex processes

• Exceptional attention to detail and accuracy, with the ability to analyze complex financial data.

• Initiative to complete work without the prompting of others.

• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.

• Excellent communication and interpersonal skills, with the ability to build andmaintainrelationships with agency partners, carrierpartnersand internal stakeholders.

• Ability to work independently as well as collaboratively in a team-oriented environment.

• Solid problem-solving and decision-making abilities, with a proactive approach toidentifyingand resolving issues.

Education and Experience:

• Bachelor's degree in accounting, finance, ora relatedfield preferred.

• 3-5+ years of insurance accounting experience inCash App & Receivablesrequired

• Demonstratedproficiencyin Applied Epic agency management system.

• Proficient in using agency management system software and Microsoft office applications.

• Strong cross-functional knowledge across all insurance accounting processes.

• Familiarity with process improvement tools or methodologies (i.e., Lean, Six Sigma, automation).