Job Description
Specialist Case Lead
Application Deadline: 10 September 2026
Department: Casework Support Team
Employment Type: Permanent - Part Time
Location: London or Edinburgh
Reporting To: Cristina Diaz Garcia
Compensation: £40,982 - £48,961 / year
About the team and what we do
This team is responsible for managing high-risk or sensitive cases directly in-house, including public inquiries, criminal investigations, neonatal/maternal deaths, and coroner findings
Your role and impact
You’ll act as a subject matter expert in relation to the needs of people with complex communication and specialist support requirements, as well as in cases where there are allegations of a sexual nature. Please note that this is a part-time role (21h per week).
Working within our Public Support Service, you’ll liaise with colleagues across the Professional Regulation directorate to ensure that patients, family members and members of the public involved in our fitness to practise casework and other regulatory processes are able to engage with us effectively, working diligently to remove barriers for those with additional needs.
As well as providing tailored support and input to individuals yourself, you’ll also have the opportunity to work at the forefront of the development of our service, influencing ways of working and liaising with senior colleagues on key initiatives to further embed our person centred approach for the benefit of all.
Due to the existing arrangements within the team, this role would require you to be flexible on which 3 days of the week you would work, which it’s to be determined with the manager.
What you’ll bring
You'll bring:
- Significant knowledge and experience of working with and supporting people who have mental health needs, learning disabilities and/or complex health or communication needs; significant knowledge and experience of working with and supporting people in cases involving allegations of a sexual nature.
- Advanced communication skills and the ability to adapt communication to the needs of the person.
- Significant knowledge and experience of reviewing and analysing complex information.
- Knowledge and experience of safeguarding.
- Knowledge and experience of support lay advocacy and/or intermediaries.
- Commitment to equality, diversity and inclusion, including sensitivity to the needs of different groups and a determination to ensure our work is accessible and inclusive
Salary Details
London - £44,065 - £48,961
Edinburgh -£40,982 - £45,535
The salary shown is the full-time equivalent (FTE) salary based on 36 hours per week. Salary will be pro rata for the contracted part-time hours.
Please note that this role requires you to review and work with sensitive and distressing material relating to fitness to practice cases and you will be given the appropriate support to deal with this material.
Benefits
- 30 days annual leave
- Enhanced Pension Contributions via our attractive Pension Scheme – with a basic 8% employer contribution as standard which increases up to 14% with optional added Employee Contributions
- Life Insurance – 4 x current salary
- Hybrid working
- Enhanced Maternity and Paternity Leave
- 24 Hours Employee Assistance Programme
- Cycle to Work Scheme
- Perkbox membership
- Subsidised restaurant in our Portland Place office
- Season ticket loans
Additional Information
The role you are applying for is a flexible role, and whilst you will be posted initially to a team, this may require movement between teams as the flow of work dictates. You will of course understand that this flexible approach enables us to provide the best possible service to our registrants and reach the outcomes to our cases quickly and within a reasonable timeframe. This will not change your terms and conditions and will be discussed with you prior to you taking up the post.
Hybrid Working Policy
We are currently working to a policy of office attendance for two days per week with the rest of the time working from home. Before submitting your application, please ensure you are able to commit to working in one of our office locations twice per week. If you are applying for a part-time role, please pro-rata office attendance based on the number of days you would be working.
Our Pay Policy
It is expected that staff new to the NMC will ordinarily be appointed to the bottom of the relevant pay band. However in exceptional circumstances, it may be possible to offer a salary above the bottom of the relevant pay band but we may request proof of current earnings. Please note that we offer an annual review of salaries and adopt a generous progressive pay approach. Further details of which are available on request.
For our internal colleagues, you will be paid in accordance to our internal pay policy.
Reasonable adjustments
We will provide reasonable adjustments to support disabled candidates throughout the recruitment process. Please let us know if you need any additional support to enable you to make an application with us.
Screening and vetting
All of our roles are subject to pre-employment checks. We are in the process of introducing a vetting policy, and it is possible that this role may become subject to DBS and further vetting checks in future.
