Job Description

Job Location: DGR Ops Center - 7702 N IH 35 - San Antonio, TX 78218
Position Type: Full TimeEducation
Level: 4 Year Degree
Salary Range: $46,264.50 - $50,973.75 Salary
Travel Percentage: Various Goodwill locations
Job Shift: Monday - Friday 8:00 AM to 5:00 PM
Job Category: Nonprofit - Social ServicesJoin our Team!
Work for GOOD at Goodwill
- Do you want to make a difference in your community while earning a paycheck?
- Would you like to help your community and environment every day that you come to work?
- Looking for a job that provides meaning as well as personal and professional development?
Goodwill San Antonio is one of the largest and most dynamic social enterprises in San Antonio.
We are an entrepreneurial nonprofit that provides employees the opportunity to innovate, grow and discover new skills, while generating revenue that funds both employee and community programs.
We are a diverse and inclusive organization founded and focused on Fighting Poverty and Creating Opportunity. We specialize in facilitating personal and professional growth for our employees, particularly those who may have experienced barriers to successful employment in the past.
We strive to maximize the value of each employee’s work and each donor’s donation to benefit our community and environment. Without Goodwill in our community, millions of pounds of perfectly usable items would be harming the environment in landfills. Instead, Goodwill employees are fueling a robust economy by recirculating used goods.
Our Good Careers Academy and Good Careers Centers Help Change Lives through the Power of Work as well by delivering education and meaningful job placement.
Explore careers with Goodwill in retail, production, warehouse, logistics, contact center customer service, career services, technology, document imaging, grounds maintenance, janitorial and facilities maintenance. Goodwill regularly partners with local, state and federal government agencies to provide additional diverse career opportunities.
We prefer to promote from within. Your growth and advancement is our priority.
Achieve your potential at Goodwill and beyond through our personal and professional skills development programs, supportive health and wellbeing benefits, competitive base and bonus pay, savings plans, personal financial education, store purchase discounts, paid time off, leadership development, tuition reimbursement and more.
Change Lives. Make a Difference.
Discover Purpose. Apply today at WorkforGoodSA.org.

QualificationsPOSITION SUMMARY
The Career Navigator provides structured, goal-focused support to team members pursuing professional growth and skill development. This role utilizes a career case management approach to assist team members in developing measurable career plans, accessing education or training programs, navigating internal career pathways, and completing required workplace skills initiatives to support retention and advancement.

ESSENTIAL DUTIES AND RESPONSIBILITIES
- Assist team members in identifying short- and long-term career goals.
- Conducts workplace skills assessments to identify development needs and skill gaps.
- Develop individualized career action plans with measurable milestones using the SMART goal format.
- Delivers structured, short-term, outcome-driven services focused on career development, job readiness, workplace skill attainment, retention, and advancement.
- Assist team members in enrolling and completing education and training programs aligned with their career goals.
- Conducts scheduled follow-ups to monitor progress, address barriers, and reinforce accountability toward education, training, and career plan milestones.
- Provides supportive guidance to help team members navigate personal and workplace challenges impacting career progress.
- Connects team members to relevant community resources to address life barriers impacting career development and employment stability.
- Refers team members to Counselors when appropriate for crisis level needs, mental health concerns, or significant behavioral challenges
- Supports collaboration between Team Members and their Managers related to career development goals.
- Tracks participation, progress, and completion for employees enrolled in workplace skills training.
- Maintains timely and accurate documentation of all services, training participation, and case management activities within the electronic case management system.
- Collaborates with management, HR, Counselors, and other internal programs to support team members’ workplace success.
- Meets established program metrics related to participation, completion rates, measurable career development or advancement outcomes.
- Upholds ethical standards and maintains strict confidentiality of all service-related information in accordance with organizational policies.
- Performs other duties as assigned by leadership to meet business needs.
QUALIFICATIONS
- Bachelor’s degree in psychology, social work, education, workforce development, human services or related field required.
- Current certification as a career development or workforce development professional is a plus.
- Bilingual in English/Spanish is helpful and preferred.
- 2+ years of experience in career development, workforce development, education, or training, including at least 1 year providing case management services.
- Knowledge of local community resources and the ability to coordinate referrals to address basic needs, such as food, transportation, childcare, and other support services.
- Excellent written and verbal communication skills.
- Strong interpersonal and relationship-building skills with the ability to effectively engage with team members from diverse backgrounds while maintaining appropriate professional boundaries.
- Intermediate skills in Microsoft Office applications (Word, PowerPoint, Excel) and the ability to maintain accurate documentation within electronic case management systems.
- Position requires frequent travel between various Goodwill locations. A valid driver’s license, reliable transportation, and current automobile insurance coverage are required.
- To learn more about Goodwill San Antonio and to view current open positions,
- please visit www.goodwillsa.org OR www.WorkForGoodSA.org
- Equal Opportunity Employer/Veterans/Disabled