Job Description

The Brooklyn/Queens Control Center Specialist will oversee the administrative, scheduling, analytical, and additional support functions of the Brooklyn/Queens Control Center. The Specialist will coordinate with the Control Center management team, Shift Managers, and the various operating desks (Emergency / #9, Switching, Field Operations, and Feeder Control). The Specialist will supervise Union employees, which may include Troubleshooter Dispatchers, Senior Office Assistants, Administrative Assistant and/or Clerical Assistants.

Core Responsibilities

• Employs administrative practices that promote safety, operational excellence, the customer experience, environmental excellence, sustainability, and diversity, equity, & inclusion as they impact the public, our customers, employees in the field, and colleagues within the Control Center.
• Supervises administrative personnel, including work task oversight, training, compliance, development, performance feedback, and time entry / approval.
• Supports Feeder Scheduling by preparing and checking work packages and communicating with planning personnel in the field, scheduling personnel in the Control Center, and Feeder Control Representatives for work requiring distribution feeders out-of-service.
• Supports the Emergency / #9 Desk by screening emergent work (B-tickets), managing the queue of open jobs, and submitting and checking PSC-required outage data.
• Monitors and drives success in critical performance KPIs such as SAIFI, CAIDI, and ETR Success.
• Runs reports and provides data analysis to drive continuous improvement in Control Center performance.
• Oversees and ensures training compliance for all Control Center employees.
• Develops and communicates optimized processes for the Control Center.
• Procures critical supplies for the operation of the Control Center.
• Uses and trains others in the use of critical systems such as NMS/STAR, WMS, and Oracle.

Required Education/Experience

• High School Diploma/GED and 5 years related experience or
• Associate's Degree and 4 years related experience or
• Bachelor's Degree and 2 years related experience.

Relevant Work Experience

• 2 years supporting the design, engineering, planning, scheduling, operation, maintenance, response, and/or restoration of the electric distribution system, required.
• 2 years supervisory experience, preferred.
• 2 years of experience with Control Center support functions including but not limited to B-ticket management, reliability metrics reporting and analysis, work package preparation and review, and/or feeder scheduling, preferred.

Skills and Abilities

• Demonstrated problem solving skills
• Ability to lead/manage others
• Builds and manages effective teams
• Instills commitment to organizational goals
• Ability to simultaneously handle multiple priorities
• Excellent organizational skills
• Well organized, detail oriented and flexible to handle multiple assignments
• Ability to work within tight timeframes and meet strict deadlines
• Must be proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint, etc.
• Demonstrates a high commitment to quality
• Demonstrates a high level of accuracy, even under pressure

Licenses and Certifications

• Driver's License Required

Additional Physical Demands

• Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.
• Must sit or stand to operate office equipment for entire shift.
• Must be able to read small print and symbols.
• Must support ICS mobilizations, including working nights, weekends, holidays, and overtime as dictated by operational needs.

Mission Statement:

Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company’s mission by excelling at our three corporate priorities – safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.

Benefits:

We are dedicated to supporting the physical, mental, and financial health of our employees and their families. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:

• Rich medical & pharmacy benefits, including vision benefits
• Dental benefits
• Health Savings Accounts
• Health Care and Dependent Care Flexible Spending Accounts
• 401(k) with robust matching
• Employer paid Pension Plan
• Employee Stock Purchase Plan with a generous matching contribution
• State of the art Employee Assistance Program
• Paid Parental Leave
• Generous paid time off plus paid holidays
• Family support: emergency backup child, & elder care assistance
• Social responsibility and volunteer opportunities
• Employee discount program
• Commuter Benefits
• Culture of growth and learning: career development; tuition reimbursement; recognition program
• Life and Long-Term Disability Benefits

*Please be aware that some benefits may not apply to provisional or part-time job titles.