Job Description

Is assigned to support Claims Hospital Fax Team. Also, handle the fax claims received from hospitals, tracks and monitors to ensure that there is no the pending cases of fax claims, or back log.

Job Responsibilities :

1) Hospital Fax Claims
- Provide supports to team in handling the fax claims from the hospital.
- Check the information from fax claims documents, and record into the system.
- Support team to investigate and make decision for claims in the system, by covering the below actions:
- Approve for the payment base on authorization.
- Perform rejection of fax claims received.
- Require the additional information.
- Issue memo into the system for administration in performing next steps.
- Submit for further investigation.
- Request the hospital records from hospital.
- Continuously monitor and make decision for the pending cases of Claims Hospital Fax , or back log.

2) Hospital assessment Claims (OPD cahless).
- Handling the OPD cashless claims from the hospital.
- Perform investigation and make decision for OPd cashless claims received in the system.
- Approve for the payment base on authorization.
- Perform rejection of fax claims received.
- Require the additional information.
- Issue memo into the system for administration in performing next steps.
- Submit for further investigation.
- Request the hospital records from hospital.
- Continuously monitor and make decision for the pending cases of OPD cashless Claims Hospital , or back log.
- Manage the complex cases which requires for Claim Committee Decision, and present to Claim Committee and COO/ CEO according to the authorization.

3) Support
- Support Claim reimbursement.

Qualifications :

- Bachelor’s or Master’s Degree in Business Administration, Nursing, Business of Sciences (Medical Technology), or other related field.

- 2 years experience in Nurse, Claims assessor , or other related fields in insurance industry.

-Any AI-future skills e.g., ChatGPT, or CoPilot 365, will be an advantage.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.