Provide pre- and post-sales application support for the Industrial Quality Solutions (IQS) business unit, with a focus on "Materials Science", "Failure Analysis", and "Quality Assurance".

Develop and maintain expert-level knowledge of IQS solutions – including light microscopy ("LM" ), electron microscopy ("EM" ), and advanced imaging systems – for industrial customers in the assigned territory. This includes understanding system hardware, software, and accessories, while managing time and customer priorities effectively and operating in full compliance with company guidelines and standards.

Operate, care for, and ensure cleanliness and readiness of all systems within the Quality Excellence Center ("QEC" ), maintaining a professional, customer-ready demonstration and training environment.

Technical Support in the ZSP (ZEISS Sales Process) System Sales and After Sales Goals

• Application support during the IG (Information Gathering) process, collaborating withSalesteam in customizing solutions to potential customers.

• Application support during the IS (Information Sharing) process, collaborating withSalesteam in providing Demo, Presentations, and meetings to present our Solution.

• Develop skills & knowledge via ZEISS learning paths and skills matrix with assigned products and services.

Sustained revenue generationas Application Services provider

• Executesolutionse.g.: measuring services, accessory solutions, programming services & consulting services to generate revenue.

• After sales product push for Software Maintenance Agreements (SMA),additionalsoftware options, software upgrades, and promoting the use of the ZEISS Portale.g.online training.

ZEISS Academy – Provide Training to end customers and public courses

• Provide training based on sales contracts as well as billable training to end customers on our devices, software, solutions, and fundamental preparatory courses e.g., AUKOM

• Know and understand all aspects of compliance, standard operating procedure (SOP),certificationsaccreditations as a Trainer.

• Manage differentmodeof training e.g.: Remote virtual setup, classroom setup, factorysetupandwebinarsetup.

Engineering Solutions Pre Sales and Post Sales

• Provide solutionsonfixturing design, special tools, stylus, and project solutions. e.g., design a fixture for programming services.

Process Compliance

• Adheres to process requirements, operation procedures, legal compliances, Brand compliance

• Complete reports on time e.g., CRM Mobile X entries and sign off from customer on the last day of job.

• Punctual for meetings

• Presentable attire.

Education / ProfessionalCertification

• Bachelor’sdegreeorhigherin "Materials Science" "AdvancedMaterials and Nanotechnology" ,"Applied Physics(Electronics),Biotechnologyoracloselyrelatedfield, amaster’sdegreeisanadvantage

Experience

• 3 - 5 years’experienceworkingwithscanningelectronmicroscopes("SEM" )and lightmicroscopes("LM" )in anindustrialand/oracademicenvironment

• Solidunderstandingofindustrialsales and serviceprocesses

• Experience insellingandsupportingimagingand image-processingsoftwarefor"LM" ,"EM" ,and/or"XRM" ispreferred

• Knowledgeofmaterialsandfailureanalysisormanufacturingapplications,ideallyinfailureanalysis, "CNC" programming, andmetrology

• Familiaritywithcoordinatemeasuringmachines("CMM" ), X-raycomputedtomographysystems,opticalinspectionsystems, andrelatedqualityassurancesoftwareisanadvantage

Knowledge / Skills / Othercharacteristics

• Able to interact in a professional manner with customers and co-workers.

• Good command of written and spoken English

• Intermediateexpertisein Microsoft Office (Word, Excel, PowerPoint).

• Presenting confidently and clearly to a medium tolargeaudience.

• Ability to work independently and collaborate effectively with cross-functional teams.

• Willingness to travel within thecountry /region asrequired

Workingconditions& Other Attributes.

• On-the-field tasks and activities

• Updatedtravel documentse.g.,passportsand visas

• Able totravel atreasonablenotice.

• Abide strictly tonon-disclosureclausese.g.: Compliance handling sensitive data.

• Abides to the rules of Trainer materials where given access,eg., sharing of training manuals soft copies are not allowed

• Adheres to ZEISS code of conduct