Job Description

We’re seeking a future team member for the role of Client Activation Specialist to join our Transition Management Group (TMG) team within Enterprise Onboarding Platform. This role is located in Singapore

The Transition Management Group (TMG) manages the coordination of client account opening documentation, technical implementation / reporting, and hand-off to client coverage teams. From inception to go-live, TMG supports the Global Markets Trading businesses (Foreign Exchange, Fixed Income and Equities) – focusing on its clients to meet agreed deliverables, along with championing the client experience.

In this role, you’ll make an impact in the following ways:

• Under minimal direction, onboards clients into the system, opens and closes accounts and handles transitions and conversions to the system.
• Serves as an advisor to clients as they onboard/transition/convert to/from organization products and solutions.
• Obtains and reviews the appropriate documentation and reference data and ensures regulatory aspects of AML and KYC are completed prior to opening accounts.
• Ensures all SLAs are met. Prepares clients for entering new accounts by explaining and articulating the level of documentation required, regulations, complexities in the market and market expectations.
• Works directly with clients to open new accounts once due diligence on KYC and AML has been completed and works with client and internal parties around asset events.
• Works directly with clients to access documentation requirements and reference data. May be responsible for onsite client support and training to assist with documentation, quality review and submission of documents.
• Ensure application form is received and tax documentation is received from the investor.
• Review documents and coordinate with all internal support groups, business managers, and external parties to ensure documents meet certain compliance requirements.
• Leads project management activities for onboarding/transitions/conversions such as reporting, planning, issue / risk tracking, scheduling, effort estimation, day-to-day tracking, and other project documentation preparation.
• Ensures client receives all necessary training or conducts the training him/herself.
• Identifies significant gaps or quality issues in transition processes and makes recommendations for improvement.
• Maintains a book of clients and ensure that client activity on an account is maintained once an account is opened.
• Ensures onboarding/transition/conversion activities meet all compliance, legal and regulatory requirements.
• May facilitate legal negotiation or document review. Participate in UAT, on boarding and fault resolution.
• Responsible for overall success of moderately-sized or complex transitions, ensuring client satisfaction through the monitoring of project quality and efficiency and management of the direct client experience.
• No direct reports. Acts as a Team Lead and provides guidance to less experienced colleagues.
• Suggests process improvements based on post-mortem transition analysis.
• May have people management responsibilities in some geographies.
• Responsible for complex, mature and/or global clients or more complex platforms. Contributes to the achievement of team and area objectives.
  

To be successful in this role, we’re seeking the following:

• Bachelor’s degree or the equivalent combination of education and experience in business management or related field is required
• 5-7 years total work experience in transition management and/or project management preferred.

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.