Job Description

Job Purpose:

This role is primarily responsible for handling and controlling Agency back-office support activities, to ensure smooth work flow and delivery of high quality and timely service to internal customers in the role of a processor / authorizer

• Responsible for assuring accurate recordkeeping and execution of all Agency back-office support activities including: monitoring borrowing status, preparing new borrowings, rollovers, rate sets, conversions, repayments and prepayments. This role will entail processing activities for events where we act as the primary contact/coordinator for clients, lenders and business partners for facilities we act as Agents/Arrangers
• Reporting, reconciliation and other related tasks
• Liaise and coordinate with Agency middle office and internal stakeholders for timely processing of all loan related activities

Key Accountabilities:

• Policies, Systems, Processes & Procedures

Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.

Demonstrate compliance to organization’s values and ethics at all times to support the establishment of a value drive culture within the bank.

• Continuous Improvement

Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.

• Reporting

Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards.

Job Context:

• Zero Ops Loss; NIL near miss / income leakage event; target zero high risk error

• Target zero complaints, minimum 95 % adherence to TAT standards as agreed with business. Achieve more than 90% satisfaction score in the internal customer survey.

• Nil unauthorized breaches in Policy/regulatory requirements and SOPs. Satisfactory rating in all audits - INA/RMU/ORC

• Nil breaches in housekeeping (reconciliations, tracers, DCFCL etc.).

• NIL critical findings in regulatory /external/internal audits.

• No. of PI (Process Improvement) proposals found fruitful by management. No. of successful PIs implemented

• Work with the line manager in introducing strong tools/processes to identify/ease operational risks attached to the unit

• Pursue opportunities for enhancing operational efficiencies along with adequate monitoring

• Ensure excellent housekeeping standards at all times

• Support multi desks and multi functions within the department

• Ensure process enhancements/amendments are duly covered by a process note signed off by stakeholders

• Knowledge and experience in payment systems like SWIFT and UAEFTS and SWIFT payment messages MT/MX formats

• Process / authorize ongoing interest and fee payments from a Borrower and/or Lender perspective including Agency and Amendment fees as well as all quarter end activity as a processor / authorizer

• Process / authorize payments, advances, payoffs, rate changes, and other maintenance related to loan related events within the agency portfolio as a processor / authorizer

• Utilizes specialized knowledge of these areas as well as applicable internal policies, procedures, systems and laws and regulations to handle escalated situations effectively.

• GL substantiation, reconciliation and verification on monthly basis in line with Group policies.

• Assists with other Loan Servicing functions as requested, including department projects and system

• Execution of testing / follow up / implementation of system related issues, queries, errors and developments upgrades, enhancements and conversions.

Qualification & Experience:

Minimum Qualification

• Bachelor’s degree or related discipline.

Minimum Experience

Relevant experience in the banking sector with 6-8 years in similar positions of progressively increasing approving responsibilities in the Agency facility function.