Job Description

Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work.

We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change.

At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally.

We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.

JOB DESCRIPTION – US Cash Apps

Job Title:

Specialist

Reports To

Team Lead (or above)

About Randstad

Randstad is the world’s largest talent company and a partner of choice to clients. We are committed to providing equitable opportunities to people from all backgrounds and help them remain relevant in the rapidly changing world of work. We have a deep understanding of the labor market and help our clients to create the high-quality, diverse, and agile workforces they need to succeed. Our 46,000 employees around the world make a positive impact on society by helping people to realize their true potential throughout their working life.

About Randstad Global Capability Center

Randstad Global Capability Center, located in, India, is responsible for strategic delivery for Randstad markets and businesses globally. Through our centers of excellence of talent services, human resources, finance, IT, and marketing, the Global Capability Center is a high growth and acceleration enabler as we become the world’s most equitable and specialized talent company. To realize this goal, we are expanding and strengthening our finance capability center Finance Capability Center, specifically focusing on strengthening the timesheet and expense management framework for our Switzerland operations.

For our mid-office team, we are looking for talented individuals to support our mid-office operations team. In this role, you will manage essential administrative tasks that ensure talent is seamlessly placed with the right clients. Your core focus will be the validation and processing of various timecards—a critical step that ensures our talent is paid accurately and our clients receive precise invoices on time. By bridging the gap between placement and payment, you directly impact client satisfaction and the firm’s financial integrity.

In this role, you will have a clear set of responsibilities. However, as our organization is constantly evolving, you may be asked to contribute to projects or tasks not explicitly outlined in this job description. We value a flexible mindset and the ability to look beyond your core remit.

Position Overview: Responsible for accurately applying customer payments, managing financial exceptions, and researching complex accounts to ensure ledger accuracy in a timely and efficient manner. Responsibilities include training cash application staff, while adhering to outlined policies and procedures. $1.4B in annual revenue, 20K customers, 30K customer locations

• Apply cash remittances consisting of lockbox deposits, credit cards, and ACH/Wires accurately and timely. Perform reconciliation as necessary to apply payments on 3rd party remits.
• Ensure that customer remittances are posted within agreed upon service level commitments. The department processes applications for approximately $68M & 5K customers monthly.
• Monitor and administer month end close processes and reporting.
• Maintain department efficiency by providing ongoing training.
• Assist in formulation improvement and implementation of policies and procedures.
• As necessary, work directly with customers to improve remittance processes and enhance relationships.
• Assist Credit Manager with productivity of cash application staff and provide performance and attendance feedback.
• Reports to the Cash Manager.
• Maintain detailed documentation of events, i.e. conversations, contacts, discrepancies, etc.
• Support Manager with daily administrative functions, as necessary.

Principal Responsibilities

• Retrieve remittances from various Vendor Management System (VMS) portals, verify talent and week-ending data, analyze payment variances, and prepare payment files.
• Process cash moves and offsets in multiple ERP systems
• Imperative to constantly improve processes and technology to make department scalable.
• Work with AR support team to help administrate unapplied cash.
• Work directly with customers to improve remittance processes and enhance relationships.
• Handle credit card requests while remaining PCI compliant. Responsibilities include granting access, setting up Autopay, processing exception payments via, and resolving weekly error/reject reports
• Investigate misapplied payments, clear unapplied cash, and resolve incoming customer or internal inquiries through detailed research in ERP, and banking portals

Education & Qualifications (Required and Preferred):

• Undergraduate degree in Accounting or Finance, or equivalent experience in business
• 3-5 years in Accounts Receivable, Cash Applications, and/or related financial experience, primarily from the commercial sector.

Key Competencies:

• Organizational skills.
• Analytical & Reconciliation Skills.
• Professional, effective, and persuasive communication skills.
• Advanced Excel Data Manipulation
• Time management.
• Assist Credit Manager with benchmarking and improvements to ensure departmental efficiency.
• Collaborate with other functional areas to maintain productivity and ensure department and company objectives.

Decision Making Authority

What is the nature of the direct supervision that is provided to the incumbent of this position?

This position has authority to make decisions related to cash application payments.

Organizational Structure:

Job Title this position reports: Supervisor, Cash Applications

Job Titles directly reporting to this position: None

Work Days: Monday to Friday

Shift Timings: 3 pm to 12 am IST

Daily Hours: 9 hours per day (includes 1 hour of break each day)

Your development at Randstad:

At Randstad, your growth and development are central. We believe in training talent and offer you an ideal working environment where you learn a lot. You will receive plenty of training opportunities and development chances. We are happy to discuss your ambitions with you and look together at the direction in which you want to develop. You contribute to new developments and the continuous improvement of our services.

Is this the job for you? We would love to hear from you! Please apply directly to the role and we will get in touch with you.