Job Description

Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work.

We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change.

At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally.

We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.

Responsible for the accurate and timely analysis and processing of billing and accounting functions along with billing adjustments. Expectations will include the ability to make decisions, identify, communicate and problem solve any issues or exceptions, demonstrate strong relationships with internal and external customers and identify and execute process improvements.

The special handling specialist perform the following tasks:

• enter invoices in portals per the customer requirements
• submit invoices using email for customers and creation of some manual invoices and analysis of invoicing trends, issues or gaps
• must work with branch, customer or PO Tracking team for any exceptions that are rejected in the tool or missing PO’s which cannot be submitted at all
• complete weekly billing process and related financial reporting
• maintains constant communication with the assigned account service representative in collections and with the field account manager when needed
• respond to general inquiries that come to the shared billing mailbox
• identify processing inefficiencies or gaps. Determine and document a solution
• research and resolve billing operational issues presented by the customer and field personnel
• expected to present these invoices to the customer within a timely manner (current SLA is within 3 business days of invoice generation)
• conduct research for third party vendors invoices and request payment release
• Follow up with internal and external customers providing specific timelines of when information is needed in order to resolve issues and prevent invoices timely
• Prepare ad hoc or standardize reporting re: invoice status (presented, unpresented) as needed

We are looking for the offshore team to assist with all of the tasks listed above for their assigned customers.

Principal Responsibilities: Percentage of Time

Complete billing related functions or transactions for assigned customers requiring specialized billing/invoicing.

75%

Work closely with clients and collections to obtain and maintain the most current and accurate Purchase order information, SOW’s or other supporting information needed to present invoices (most frequent cause of delayed billing)

20%

Look for areas of potential process improvements to streamline the process or reduce errors in billing

5%

100%

Shift:

Shift Timings:

Education & Qualifications (Required and Preferred):

• Bachelor’s degree in finance and accounting,
• Minimum of 4 years of experience in billings domain
• Web Billing or Accounting knowledge and PeopleSoft experience a plus
• Knowledge of Randstad operations and systems is an asset
• Experience with 3rd party voucher match and research is a plus
• Has good understanding of purchase orders
• Advanced excel skills

Key Competencies

• Customer service oriented and self-motivated
• Strong written and verbal communication skills
• Excellent analytical skills and organization skills
• Proficiency with Microsoft Office (advanced Excel skills) and Google Suite products
• Ability to recognize gaps in current processes and recommend solutions
• Desire to achieve excellence and success
• Decision Making Authority:

What is the nature of the direct supervision that is provided to the incumbent of this position?

Managed by the Billing Manager

Is this the job for you? We would love to hear from you! Please apply directly to the role and we will get in touch with you.