Job Description

Perform claims assessment and verification duties accurately, promptly, and fairly while ensuring compliance with company policies and service standards. The role is responsible for controlling claim expenses, maintaining transparency in claim handling, and delivering excellent service to customers and stakeholders.

Key Responsibilities

1. Verify claim liability and review policy coverage, claim conditions, and accident details within Bangkok and surrounding areas based on Survey Reports in the E-Survey system.
2. Escalate any suspected fraudulent claims to the direct supervisor immediately for further investigation.
3. Provide technical guidance and consultation to surveyors on claim-related matters, including on-site claim cases.
4. Approve claim liabilities, survey fees, and towing charges within the authorized approval limits.
5. Coordinate with affected parties and contractors regarding property damage claims.
6. Refer property damage claims to the O/D Supervisor for further review and approval when required.
7. Forward non-fault claim reports to the Recovery Department for appropriate action and recovery processes.
8. Review and approve compensation payments for bodily injury or death claims in accordance with the Motor Vehicle Protection Act and company guidelines.
9. Escalate bodily injury and death claims requiring compensation negotiations to the Complex Claims Department.
10. Ensure all claim assessments and decisions are handled accurately, promptly, fairly, and in accordance with company policies and procedures.
11. Identify and implement measures to effectively manage and reduce claim costs while maintaining service quality and compliance with company policies.
12. Maintain high service quality standards and ensure work is free from internal and external complaints.
13. Perform duties in strict compliance with agreed Service Level Agreements (SLAs).
14. Maintain a customer-focused and service-oriented approach to ensure satisfaction among customers and stakeholders.
15. Comply with all company policies, procedures, and regulatory requirements.
16. Provide consultation, advice, and problem-solving support related to Bodily Injury (BI) claims via telephone and other communication channels.
17. Monitor the performance and operational standards of business partners and promptly report any irregularities to the responsible parties.
18. Perform other duties and responsibilities as assigned by the supervisor.

Qualifications

• Bachelor's degree in Business Administration, Insurance, Law, Engineering, or a related field.
• At least 1 year of direct experience in claims management, particularly in claim investigation, negotiation, and settlement within the insurance industry.
• Good knowledge of motor insurance claims processes, policy coverage, liability assessment, and claim handling procedures.
• Strong analytical, negotiation, problem-solving, and communication skills.
• Ability to work effectively under pressure and manage multiple cases simultaneously.
• Proficiency in Microsoft Office applications.
• Any AI-future skills e.g., ChatGPT, or CoPilot 365, will be an advantage.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the centre of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future – for our customers and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of ethnicity or cultural Internal background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.