Job Description

Position # 9004175

Expected Start Date: June 29, 2026

Union: OOS

Facility: Saskatchewan Health Authority

City/Town: To Be Determined - Rural

Department: Patient Experience – Rural

Type: Full-time temporary

Expected Up to Date: April 23, 2027

FTE: 1

Shift Information: Days, Standby

Number of Hours per Rotation: 5 shifts of 7.5 hours per 1 weeks

Relief: No

Float: No

Salary or Pay Band: As per Terms and Conditions of Employment

Travel Required: No

Client Concern Specialists function as an integral part of the client and family's experience in the Patient Safety & Experience Portfolio and have a unique role within Saskatchewan Health Authority. Internally the position works closely with senior leaders, operational leaders, staff and physicians to provide services throughout the province, through local centralized concern intake and resolution models developed and maintained by these positions, assisting clients, families, staff and physicians manage through complex situations. They work with highly sensitive and often public, client issues involving life-changing or high-pressure situations with significant impact, require timely resolution. Client Concern Specialists work closely with operational and physician leaders, practitioners, internal and external stakeholders.

Human Resources Exemption: No

Experience

• 3-5 years' experience in a related area

Education

• Undergraduate degree or diploma in a health related field

Licenses

• Valid Class 5 driver's license

Other Education and Training

• Licensed, and in good standing, with regulatory body, if applicable

Knowledge and Abilities

• Commitment to a diverse, representative workforce and cultural safety
• Ability to maintain alignment with strategic priorities
• Has demonstrated strong interpersonal and communication skills.
• Ability to balance the needs and interests of diverse groups
• Proven ability to collaborate and partner with a wide variety of stakeholders
• Has demonstrated ability to coach ,mentor and develop others
• Has demonstrated strong critical thinking, financial and analytical skills
• Knowledge of legislation and applicable laws
• Mobilizes people, inspires and sets an example for others
• Knowledge of the healthcare system in Saskatchewan.
• Committed to delivering on patient, family and community-centred care
• Commitment to quality, safety, and improvement striving towards zero harm
• Exemplifies ethical practices, professionalism and personal integrity
• Promotes innovation, guides change and is committed to continuous improvement
• Ability to articulate mission, vision and strategy and charts a path forward.

Other Information

• Travel within Saskatchewan

The Saskatchewan Health Authority (SHA) is the largest employer in Saskatchewan, employing more than 45,000 staff in a dynamic healthcare environment. The Saskatchewan Health Authority (SHA) is committed to providing coordinated quality services that are seamless, safe and patient-centred.