Job Description

Specialist 2 - Production Services Application Support

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Specialist 2 to join our DATA AND ANALYTICS ENG team. This role is located in Pune

In this role, you’ll make an impact in the following ways:

• Operational support for Data & Analytics Production Services,ensuring 16x7 support coverage, incident response, monitoring, and first‑level troubleshooting.
• This role acts as the first point of contact for production incidents, alerts, and service requests, with a strong focus on application stability, adherence to runbooks, SLA compliance, and escalation management.
• Respond to alerts, incidents, and service requests as per defined SLAs.
• Conduct initial triage, impact assessment, and troubleshooting.
• Execute standard operating procedures (SOPs) and runbooks for known issues.
• Escalate incidents to technical operations, Product, DBA, Infra, or Vendor teams with clear diagnostics and evidence.
• Execute Application Upgrades, Go- Live Cutovers & DR testing.
• Conduct Root Cause Analysis.

To be successful in this role, we’re seeking the following:

• Bachelor’s degree in Engineering / Technology with minimum 3 years of experience in Application Support
• Expertise in Linux/Unix based application & Jenkins
• Understanding in SQL commands & basic shell scripting. (Python is add-on)
• Understanding & usage of monitoring tools Grafana, Ops Ramp & New Relic
• Good in documentation and to utilize the bank AI approved tool.
• Keen to learn new technology and out of box thinking.
• Available to work in Shifts & Weekends.

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn

Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.