If you are skilled at customer service and love to help people find solutions, this may be a great fit for you! You'll be helping service members while working in a fun team environment. You'll leave at the end of the day feeling like you made a difference. As an Ally SCRA team member, you'll be identifying active-duty military customers, applying interest rate caps, protecting against repossession, and managing specialized accounts. You will act as a liaison between the borrower and other lines of the business to prevent improper collection actions. We offer the respected history of a great brand and excellent benefits. The team receives extensive training with an emphasis on compliance.

Candidates must be able to work a fixed schedule of 9:00 AM–6:00 PM Central Time Monday through Thursday, with an 8:00 AM–5:00 PM Central Time shift on Friday.

• Handle accounts with speed and accuracy while maintaining professionalism.
• Complete phone calls to meet required compliance, regulatory and state specific laws or standards
• Maintain established objectives for net losses; stay informed of changes in policies and procedures.
• Must maintain strict confidentiality.
• Utilize several computer programs to create letters, save files, research, communicate electronically, etc.
• Respond to customer inquiries via telephone, Shaw collection and Shaw Recovery workflows, Advantage case progressions, CRTS and/or e-mails within established time frame.
• Evaluate accounts to find a win/win solution to avoid loss.
• Document all accounts accurately and clearly
• Responds with accurate information pertinent to the caller's questions using professionalism and integrity.
• Adhere to all state and federal laws in the handling of accounts.
• Communicate effectively and clearly with customers and internal employees
• Review legal documents presented to the courts and customer for accuracy and completeness
• Follow-up with counsel for deadlines/updates
• Utilize your excellent listening, oral, and written communication skills
• Escalate more complex or difficult issues to a higher level or management
• Prepare documents with accurate and complete details
• Route files to appropriate personnel in a timely fashion by quickly determining the right next step

Minimum Qualifications

• 0+ years of experience
• High school Diploma or GED equivalent
• Able to work 9am-6pm shift

Preferred Qualifications

• HS diploma or equivalent required.
• Prior experience in financial services or similar industry preferred.
• Associate's degree or Bachelor's degree in business or related may be used as a proxy for the experience.
• Excellent listening, oral - written communication skills.
• Attention to detail.
• Professional phone etiquette.
• Skip tracing skills preferred.
• Good follow up skills.
• Persuasive negotiation skills.
• Microsoft Windows and Internet-based applications experience required.
• Basic typing/data entry skills.
• Strong ability to identify potential loss situations and make appropriate recommendations to mitigate loss.
• Ability to multi-task.
• Performance Measurements may include:
• Maintain key performance metrics at required levels.
• Ability to make recommendations to management on unique cases
• Customer Service Skills: quick on the phone problem solving and a willingness to research any issue timely
• Microsoft Windows and Internet-based applications experience required

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

• Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
• Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
• Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
• Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
• To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at hrpolicy@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.