Job Description

• Coordinate and dispatch service technicians, ensuring efficient scheduling and timely response to customer service requests.
• Serve as a primary point of contact for incoming service calls, customer inquiries, and requests for support.
• Provide administrative and project coordination support to Service and Special Project Managers, including preparing submittals, correspondence, reports, and other project documentation using Sargent's ERP and project management systems.
• Create, maintain, and close project records, ensuring accurate job setup, documentation, and project closeout activities.
• Organize and maintain project files, including contracts, drawings, permits, correspondence, photos, and other project-related documents.
• Assist with customer billings, invoice processing, and accounts receivable collections under the guidance of the Service Business Manager.
• Facilitate communication and information flow between project managers, field personnel, customers, vendors, and other stakeholders.
• Assist with pre-bid and proposal preparation activities, including compiling required documentation and supporting materials.
• Schedule meetings and coordinate calendars, agendas, and meeting logistics as needed.
• Provide general administrative support, including data entry, filing, recordkeeping, and preparation of routine reports.
• Perform additional duties and responsibilities as assigned by Sargent Electric management.

• High school diploma or equivalent.
• Professional, customer-focused demeanor with exceptional interpersonal skills and the ability to build positive working relationships with customers, field personnel, vendors, and internal stakeholders.
• Demonstrated ability to provide exceptional customer service while handling service calls, responding to inquiries, and maintaining professionalism in a fast-paced, deadline-driven environment.
• Demonstrated ability to manage multiple priorities, adapt to changing demands, and maintain productivity despite frequent interruptions.
• Excellent organizational skills with a strong attention to detail and commitment to accuracy.
• Advanced proficiency in Microsoft Office applications, including Excel and Word.

• Previous experience in a similar role within the contracting construction industry.
• Knowledge of Viewpoint Vista and or the ability to learn and use Sargent’s ERP system

• Established, growing company with a strong industry reputation
• Collaborative, team-driven environment
• Flexible work options available
• Competitive compensation based on experience
• Great benefits package
• Paid parking